Senior Accounts Receivable Specialist

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

The Senior Accounts Receivable Specialist supports Infios global SaaS operations by managing complex and high‑value customer accounts and ensuring timely, accurate cash collection. The role is central to maintaining strong enterprise customer relationships and protecting the company’s financial health.

In this role, the Senior Accounts Receivable Specialist owns escalated billing and payment matters, partners closely with Sales, Billing, Services, Credit, and Finance teams, and resolves issues efficiently within established policies and controls. Operating with minimal supervision, this position requires independent judgment in navigating complex AR matters. The role also extends beyond daily execution through leadership in process improvements, sharing subject‑matter expertise, and mentoring other members of the Accounts Receivable team.

What a day in the life looks like:

• Own a portfolio of complex, high‑value enterprise customer accounts across global SaaS operations

• Drive end‑to‑end collections, developing and executing strategic collection plans to reduce delinquencies and support healthy, predictable cash flow

• Lead resolution of escalated billing, payment, and contract‑related disputes, partnering cross‑functionally to resolve issues efficiently

• Collaborate closely with Sales, Renewals, Customer Success, Credit, Legal, and Finance teams on contract interpretation, invoicing accuracy, payment terms, and customer escalations

• Serve as the Accounts Receivable subject‑matter expert for complex SaaS billing scenarios, providing guidance on customer inquiries, dispute resolution strategies, and AR best practices

• Monitor AR aging, customer risk, and performance metrics, contributing directly to improvements in DSO, dispute resolution cycle time, and overall AR health

• Mentor and support junior AR team members, providing guidance on escalations, customer communication, and process execution

• Identify, recommend, and lead AR process improvements to enhance scalability, controls, efficiency, and consistency across the AR function

• Support month‑end and quarter‑end close activities, including account reconciliations, AR reporting, audit requests, and leadership inquiries

What you bring to the team:

• Associate’s or Bachelor’s degree in Business, Accounting, or a related field (preferred), or equivalent practical experience

• 5+ years of progressive Accounts Receivable or Order‑to‑Cash experience, including ownership of complex or enterprise customer accounts

• Strong understanding of accounting principles and advanced AR best practices

• Advanced ERP experience (NetSuite preferred) and strong Excel capabilities

• Demonstrated ability to independently manage high‑value or complex customer portfolios

• Proven experience resolving escalated billing, payment, and contract‑related disputes

• Strong cross‑functional partnership skills with Sales, Renewals, Legal, and Finance

• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment

• Experience supporting SaaS, subscription, or contract‑based billing environments strongly preferred

Base Salary range* $65,000 -$70,000

This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity.

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