Senior AI Product Manager, Customer Engagement

About Us:

webAI is pioneering the future of artificial intelligence by establishing the first distributed AI infrastructure dedicated to personalized AI. We recognize the evolving demands of a data-driven society for scalability and flexibility, and we firmly believe that the future of AI lies in distributed processing at the edge, bringing computation closer to the source of data generation. Our mission is to build a future where a company's valuable data and intellectual property remain entirely private, enabling the deployment of large-scale AI models directly on standard consumer hardware without compromising the information embedded within those models. We are developing an end-to-end platform that is secure, scalable, and fully under the control of our users, empowering enterprises with AI that understands their unique business. We are a team driven by truth, ownership, tenacity, and humility, and we seek individuals who resonate with these core values and are passionate about shaping the next generation of AI.

About the Role:

We are looking for a Senior AI Product Manager to drive our Customer Engagement vertical. You will be bridging the gap between ambiguous customer problems and rigorous value delivery. While our research teams push the boundaries of distributed AI, your role is to ensure that when we engage with a customer, we build the right thing the first time.

You will own the discovery process that produces clarity, allowing our engineers to focus on building rather than guessing. You will define the "Evaluation Contract" before a single line of code is written and partner with AI engineers to select the best technical approach (e.g., Prompt Engineering vs. RAG vs. Fine-tuning) for the specific job-to-be-done.

At the Senior level, you are not just executing discovery; you are defining how we scale the function. You will set the standard for "Problem Briefs" and "Evaluation Contracts" that the rest of the organization follows.

Responsibilities:

• Own the Discovery Process: Lead scoping to produce a Problem Brief for every engagement: the job-to-be-done, constraints, success criteria, and reliability expectations.

• Define Evaluation Contracts: Define what data, metrics, and thresholds constitute success before building begins.

• Partner on Technical Approach: Work with AI Engineers to determine the right tool for the job. You must be able to debate the trade-offs of RAG vs. Long-Context vs. Fine-tuning based on data, cost, and latency.

• Extract & Standardize: Identify patterns in customer needs to surface platform gaps early; turn field learnings into engineering requirements.

• Enable Focus: Your primary metric is clarity—reducing ambiguity so AI engineers can execute immediately without churning on requirements.

• Synthesize Market Patterns: Look across multiple customer deployments to identify strategic platform gaps. You don't just report bugs; you propose architectural improvements to the core platform based on field evidence.

Qualifications:

• 5+ years of Technical Product Management or Solution Architecture experience.

• 2+ years specifically shipping AI, ML, Search, or Data products to production.

• Deep Technical Fluency: You can explain the difference between vector search and keyword search, or why a specific prompt strategy is failing. You are comfortable reading technical papers or API docs.

• Proven "Zero-to-One" Execution: Experience taking a product from a loose concept to a live deployment with real users.

• Client-Facing Maturity: Experience navigating complex stakeholder landscapes; you can say "no" to a customer feature request by explaining the technical trade-offs clearly.

• Data-Driven: Proficiency with evaluation frameworks; experience defining "ground truth" datasets.

We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:

• Truth - Emphasizing transparency and honesty in every interaction and decision.

• Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients.

• Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.

• Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.

Benefits:

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision benefits package.

• 401k Match (US-based only)

• $200/mos Health and Wellness Stipend

• $400/year Continuing Education Credit

• $500/year Function Health subscription (US-based only)

• Free parking, for in-office employees

• Unlimited Approved PTO

• Parental Leave for Eligible Employees

• Supplemental Life Insurance

webAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.