Serve as primary analyst and application owner for Epic Phoenix (Transplant). Provide BAU production support, incident/ticket resolution, application build and optimization, lead small enhancements, support Epic upgrades (testing, UAT, release planning, go-live), partner with clinical and operational stakeholders, and participate in Pacific Time day-call rotation.
About Cardamom
The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.
Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.
About the role
- Join Cardamom Health as a Senior Application Advisor (Application Lead), supporting a major health system on the West Coast in a fully remote, full-time salaried position.
- Serve as the primary analyst and application owner for the Epic Phoenix (Transplant) application.
- Partner closely with clinical and operational stakeholders to support and optimize transplant workflows.
What you'll do
- Provide business-as-usual (BAU) support, including incident resolution, ticket management, break/fix support, and ongoing application maintenance.
- Lead application build, workflow optimization, configuration, and small enhancement requests.
- Support Epic upgrades through integrated testing, regression testing, release planning, UAT, and go-live activities.
- Serve as the primary point of contact and application owner for Epic Phoenix.
- Help identify opportunities to improve workflows and optimize the application.
- Participate in a day-call rotation supporting Pacific Time hours.
Qualifications
- Epic Phoenix (Transplant) certification.
- Experience serving as a primary analyst, application owner, application lead, or subject matter expert (SME).
- Strong experience with production support, application build, and optimization.
- Highly proactive and able to work independently while taking ownership of an application.
- Comfortable partnering with clinical and operational stakeholders.
- Available to start ASAP.
- Willingness to support Pacific Time hours during the day-call rotation; candidates in Central Time should expect to work until approximately 6:00 PM CT during their rotation.
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