Senior BPO Partner Sales Executive

Job Description

As a Senior BPO Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in US/CANADA. You will build, operationalize, and own the plan for BPO partner-led and sourced business in your sales territory. Responsibilities include recruiting and onboarding new BPO partners and ensuring they achieve our revenue and profitability growth goals for the region and segment while aligning with Zendesk’s strategy. You will also manage and lead opportunities with partners and Zendesk Direct Sales colleagues. We are looking for someone with proven BPO expertise, achievements in exceeding quotas, adopts a ‘hunter’ mentality, and is passionate about achieving both partner and customer success.  Are you ready to join the Zendesk team?
What you get to do everyday

• Build a powerful ecosystem of BPO partners that are aligned with our Go To Market priorities and amplify the Zendesk brand in the region
• Achieve our Partner sales targets, both across new business as well as expansion opportunities within existing customers
• Assess whether you have sufficient capacity and capability from your existing partners and recruit, onboard and enable new partners if you have gaps
• Enable our Partners on key Zendesk value propositions and sales plays such that they are a true extension of Zendesk to our mutual clients and prospects. Train Partners on Zendesk products, systems, Partner Connect portal, and enablement tools
• Build a joint business plan with each of your top partners, reviewing progress quarterly. Take appropriate remedial actions if there are gaps in performance (both from a Zendesk and Partner perspective).
• Align the regional sales organizations with relevant Partners and ensure there is strong mutual support and understanding. Act as a liaison between Zendesk Partner ecosystem and the Zendesk Sales Team to help Partners close sales opportunities and to facilitate GTM activities and introductions
• Collaborate with Zendesk Marketing and Zendesk Partner Marketing to build, track, and implement joint GTM activities for top-of-the-funnel Partner pipeline and revenue. Ensure we have high ROI from such investments and ensure timely follow-up of leads
• Provide Partners with a magical experience and support them with their queries within Zendesk across functions (such as the Pre-Sales organization, Sales,  Sales Operations, Marketing, Enablement, etc.)
• Track sales opportunities (leads, deal registration, quotes, etc.) and drive Partner revenue generation activities to achieve agreed-upon targets. Ensure Partners follow Zendesk’s sales methodology, control deals and forecast accurately.
• Keep a continuous focus on building a strong new business pipeline.
• Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers.
• Demonstrate and sell value to key executives during dynamic as well as sophisticated sales cycles.
• Be a Zendesk Partner Program ambassador, both internally and externally
• Maintain and update Partner information in our CRM tool and provide accurate forecasts on a weekly basis

Where we work:

Fully Flexible:

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The US annualized OTE (On Target Earnings) range for this position is $182,000.00-$274,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.