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SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
Role
We are seeking a Technical Business Analyst to join our Data & Analytics team in support of the Customer Success team. In this role, you will leverage your analytical expertise and business acumen to unlock the value of SmarterDx’s data assets, drive critical insights for both internal and external stakeholders, and deliver meaningful outcomes that strengthen customer trust. You will be embedded within the Customer Success team and partner closely with cross-functional stakeholders to elevate our customers’ experience and optimize business performance.
SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
**This role is fully remote within the US**
What You’ll Do
- Produce Client-Focused Analysis: Embed with the Customer Success team to explore data, identify trends, and develop insights that address client needs and goals.
- Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making.
- Maintain Proactive Monitoring: Regularly track and interpret client health metrics, providing early detection of potential risks and opportunities.
- Perform Exploratory Analysis and Reporting: Perform ad hoc SQL queries, python analyses, and leverage other analytical tools to conduct exploratory analyses in response to real-time business questions. Build and refine ad hoc data visualizations, reports, and prototypes to validate business hypotheses.
- Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives.
- Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways and influencing data-driven decision-making.
What You Bring
- 5–8 years of experience in business intelligence, data analytics, or a related role.
- Revenue Cycle Expertise: Strong conceptual understanding of inpatient mid-revenue cycle processes and data.
- Advanced SQL Fluency: Expert in writing and optimizing queries for ad hoc analysis.
- Python Competency: Able to manipulate data and create visualizations using libraries like pandas. Comfortable interpreting and modifying existing python code.
- Insight identification: Exceptional ability to translate raw data into actionable insights.
- Data validation: Rigorously verifies all data analyses for accuracy and completeness before stakeholder presentation. Partners with analysts and cross-functional teams to confirm findings through peer review processes
- Mindset: Self-driven and adaptable, thriving in a fast-paced, ambiguous environment.
- Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions.
- Communication skills: Proven ability to clearly communicate complex analytic concepts and adapt communication styles to different audiences. Listens attentively to understand stakeholders’ needs, concerns and business requirements.
Our Tech Stack
- Data Visualization: Hex and Omni
- Analysis: SQL (Snowflake), Python & Data Science libraries (numpy, pandas, etc)
- Pipelines: dbt, airflow, git, and AWS
$170,000 - $210,000
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
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