Senior Conversation Designer

Location Details: 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team...

The Conversation Design team at GoDaddy is building the future of customer interaction with our advanced AI-powered solutions. We seek a hardworking Senior Conversation Designer who combines creative problem-solving and technical skills to create intuitive, engaging, and helpful AI experiences for millions of customers. This role offers an outstanding opportunity to develop the future of conversational AI while working with a skilled team committed to delivering remarkable user experiences.

Our team thrives on creativity, experimentation, and continuous learning. We strictly value diverse perspectives and are committed to encouraging an inclusive, encouraging environment where everyone can excel. Join us and contribute to transforming customer interactions through innovative chat, voice, and AI solutions! 

What you'll get to do...

• Build and optimize conversational AI experiences across multiple touchpoints ensuring user needs and business outcomes are at the forefront
• Lead end-to-end conversation creation projects, including user research, conversation flow mapping, timely prompt crafting, and performance optimization
• Partner with cross-functional teams to evaluate and deploy new tools that enhance customer experience
• Develop and maintain comprehensive conversation build systems, such as style guides, prompt libraries, and reusable build patterns
• Collaborate with engineers, product managers, and other collaborators to implement and iterate AI solutions
• Conduct A/B testing and experimentation to improve conversation quality and user experience
• Analyze conversation transcripts, user feedback, and data insights to identify and implement improvement opportunities
• Mentor team members on prompt engineering guidelines and conversation development methodologies
• Support localization and accessibility initiatives to ensure inclusive experiences for our global user base

Your experience should include...

• 3+ years of hands-on conversation build experience, with at least 2 years working with LLMs
• 5+ years in the conversation design, or prompt engineering space
• Demonstrated expertise in timely prompt engineering techniques such as few-shot learning, chain-of-thought prompting, and context management
• Solid knowledge of conversational AI technologies, such as NLU, dialogue management, LLMs, and RAG systems
• Experience with conversation analytics tools and data-driven build methodologies
• Proven ability to translate complex technical capabilities into simple, user-friendly experiences
• A portfolio showcasing successful conversation build projects completed for clients or employers
• Excellent collaborator management and communication skills
• Comfort with rapid iteration in a fast-paced environment

You might also have...

• Experience with enterprise-scale conversational AI deployments 
• Familiarity with AI safety and responsible AI principles  
• Background in linguistics, cognitive science, or human-computer interaction
• Experience with multiple LLM platforms (OpenAI, Anthropic, etc.)
• GoDaddy experience preferred
• Experience building customer-facing LLM products 

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.