Senior Customer Manager - Performance Monomers

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow has an exciting opportunity for a Senior Customer Manager in our Performance Monomers business! This position can be located virtually within the United States.

In this role, you will be responsible for managing large, complex accounts of Key and Priority distinction. Key characteristics of the role include leading challenging negotiations, delivering sales plan financial targets, identifying and driving innovation and sustainability opportunities, and leading a cross-functional account team. Although customers will be based in NAA, the scope of the role may require global alignment and coordination with other regions.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and conduct negotiations, implement price changes, and develop long term contract agreements.
• Manage sales contracts following Dow guidelines and legal requirements according to each region and country.
• Collaborate with the product leadership team to build customer strategies and collect and utilize market intelligence to shape the sales/product plan.
• Execute and implement sales and marketing plans and delivering business goals of volume and value.
• Lead and coordinate customer relationships working to understand customer needs and identifying potential new clients.
• Challenge the status quo and help identify growth opportunities.
• Develop strategies to help improve the long-term profitability of the business.
• Identify opportunities to collaborate and grow on sustainability and innovation.

Qualifications 

• A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking. 
• A minimum of 7 years of relevant working experience. 
• Travel up to 50%.
• A minimum requirement for these U.S. based positions is the ability to work legally in the United States.  No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process. 

Skills 

• Business Acumen: strong business acumen and ability to clearly communicate financial trade offs. 
• Communication: Strong written and verbal communication skills.         
• Negotiation: Self-starter with a strong bias for action and negotiating skills. 
• Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.  
• Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence. 
• Analytical Thinking: Project management skills, business acumen, and strategic / analytical thinking capability. 

Additional Notes 

Relocation assistance is not available for this position.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.