Senior Customer Success Manager - Agentic AI

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog.

AI is at the forefront of innovation at DeepL, responsible for transforming the latest breakthroughs in artificial intelligence into tangible, high-impact products. We are a dedicated group of researchers, engineers, and product visionaries working to solve some of the most challenging problems in AI.

As a Customer Success Manager at Agentic AI, you will join a brand-new team dedicated to launching and scaling DeepL's most innovative product to date. This is an exciting opportunity to shape how our customers adopt and succeed with our AI solutions, and to make a real impact. We’re looking for someone who is hands-on, thrives in areas of uncertainty and isn’t afraid to tackle challenges head-on. In this role, you will work closely with our customers to ensure their success, build strong relationships and help them to unlock the full potential of Agentic AI. Your key responsibilities will include:

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.

• Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.

• Build trust with senior decision-makers to ensure strategic alignment and success.

• Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.

• Promote product adoption by strategically introducing solutions to key stakeholders.

• Leverage knowledge of workflows, APIs, and integrations to assist with implementation.

• Collaborate with sales to uncover upsell and cross-sell potential.

• Guide customers on using product features to maximize value.

• Work cross-functionally to address customer needs and resolve issues efficiently.

• Meet targets for adoption, retention, and customer advocacy through a data-driven approach.

• Provide feedback to leadership and product teams to drive continuous improvement.

We’re seeking a Customer Success Manager who thrives in a fast-paced, innovative environment and is excited to join a new team and product at its early stages. This role is perfect for someone who’s hands-on, adaptable, and energized by the opportunity to shape something from the ground up. The ideal candidate will have:

• 4+ years of customer success experience or account management. Focus on retention and customer satisfaction. With a proven track record in renewals and upsell/cross-sell opportunities.

• Experience working with SaaS platforms or AI-driven solutions is essential.

• A solid understanding of technical workflows, APIs, integrations, and data handling.

• Experience supporting customers who integrate solutions into their own products or workflows is preferred.

• Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders.

• Exceptional organizational skills to manage multiple accounts and priorities effectively.

• A strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions.

• A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.

• Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution.

• A collaborative spirit, contributing to a positive team culture and supporting colleagues.

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.