Senior Customer Support Engineer (Americas)

Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations.

Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data.

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI.

We’re looking for a Senior Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.

• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.

• Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.

• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.

• Build and improve internal tooling for support workflows and observability.

• Participate in the on-call rotation to ensure timely response to critical issues.

• Create and maintain clear, useful internal and customer-facing documentation.

• Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

• Strong experience in a customer-facing support or infrastructure role.

• Proficiency in Python or similar language.

• Good understanding of Kubernetes and managing workloads.

• Experience with cloud environments (AWS, GCP, or Azure).

• Excellent communication and collaboration skills across technical and non-technical audiences.

• Familiarity with vector databases or similar search technologies.

• A proactive, problem-solving mindset and willingness to take ownership.

• Experience troubleshooting complex issues with customer production deployments.

• Experience with observability tools and automating support workflows.

• Understanding of DevOps tools and practices.

• A remote-first, international team working on cutting-edge AI infrastructure.

• A competitive salary with additional perks.

• Flexible working hours and async-friendly culture.

• High ownership and real impact.

• Open-source, engineering-driven culture.

• Choose your own laptop equipment.

For US-based candidates, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.

Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.