About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
Kaseya is seeking an experienced Director of Cloud Operations to lead the teams responsible for operating, scaling, and continuously improving our cloud platforms and production services. This role is accountable for service reliability, operational excellence, incident management, cloud cost optimization, platform stability, and the overall health of customer-facing environments.
The Director of Cloud Operations will drive a disciplined, automation-first approach to infrastructure and production operations, ensuring platforms remain reliable, scalable, secure, and cost-effective. This individual will partner closely with Infrastructure, Engineering, Security, Product, Support, Finance, and executive leadership to improve service performance, strengthen operational processes, manage risk, and support the company's continued growth.
The ideal candidate brings extensive experience operating enterprise-scale cloud environments, leading technical teams through complex production incidents, and implementing operational practices that improve reliability, efficiency, and customer outcomes across mission-critical services.
Key Responsibilities
- Lead cloud operations across production and non-production environments, including public cloud, private cloud, hybrid cloud, and multi-cloud platforms.
- Own service reliability, availability, performance, and operational health, establishing and monitoring key metrics such as incident volume, mean time to resolution (MTTR), change success rate, capacity, and customer impact.
- Oversee 24x7 operations and support for mission-critical services, ensuring incidents are managed with urgency, clear accountability, effective communication, and appropriate escalation.
- Establish and continuously improve incident management, problem management, change management, post-incident reviews, root cause analysis, corrective action tracking, and executive reporting processes.
- Strengthen monitoring, alerting, logging, tracing, and observability capabilities to improve proactive issue detection, reduce operational noise, and minimize customer impact.
- Partner with Engineering and Platform teams to improve production reliability through automation, infrastructure as code, deployment controls, operational readiness standards, and reliability engineering practices.
- Lead cloud financial management and cost optimization initiatives, including usage visibility, forecasting, resource tagging, rightsizing, reserved capacity planning, and cost anomaly detection.
- Collaborate with Security and Compliance teams to manage vulnerability remediation, patching, access controls, backup validation, disaster recovery, and audit readiness.
- Develop and maintain operational standards for capacity planning, service continuity, disaster recovery, and production environment management.
- Manage relationships with cloud service providers, managed service providers (MSPs), enterprise support vendors, and other third-party partners to ensure service quality, cost efficiency, and accountability.
- Recruit, lead, coach, and develop a high-performing cloud operations organization, establishing clear responsibilities, performance expectations, and opportunities for professional growth.
- Communicate operational performance, service risks, customer impact, resource requirements, and improvement initiatives to executive leadership and cross-functional stakeholders.
Required Qualifications
- 10+ years of experience in cloud operations, infrastructure operations, production operations, Site Reliability Engineering (SRE), DevOps, platform engineering, or a related technical field.
- 5+ years of experience leading technical teams responsible for production systems, cloud platforms, enterprise infrastructure, or customer-facing services.
- Demonstrated experience operating large-scale SaaS platforms, managed services, enterprise software, or other high-availability production environments.
- Hands-on technical understanding of at least one major public cloud platform, such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
- Strong knowledge of incident management, problem management, change management, monitoring, disaster recovery, capacity planning, and operational performance reporting.
- Strong understanding of cloud infrastructure, networking, compute, storage, databases, Kubernetes, containers, CI/CD pipelines, infrastructure as code, and security operations.
- Experience with observability, monitoring, automation, and infrastructure management tools such as Datadog, Grafana, Prometheus, CloudWatch, Terraform, Ansible, Python, PowerShell, Bash, Jenkins, GitHub Actions, or similar technologies.
- Experience managing cloud expenditures, capacity planning, financial forecasting, resource optimization, vendor relationships, and enterprise support agreements.
- Demonstrated ability to lead operational improvements through automation, standardized processes, performance metrics, and continuous improvement initiatives.
- Excellent leadership, communication, and stakeholder management skills, including the ability to communicate technical risks, service impacts, and operational improvement plans to executive audiences.
Preferred Qualifications
- Experience leading a global, 24x7 cloud operations or production operations organization.
- Experience managing hybrid-cloud or multi-cloud environments at enterprise scale.
- Experience supporting regulated, security-sensitive, or audit-intensive environments.
- Familiarity with ITIL, Site Reliability Engineering (SRE), DevOps, Agile, Lean, or similar operational frameworks.
- Relevant industry certifications, such as AWS, Microsoft Azure, Google Cloud, Kubernetes, ITIL, CISSP, CISM, or FinOps certifications.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Similar Jobs
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
