Senior Director of Operations - IT Managed Services & AI

As the Senior Director of Operations – IT, Managed Services & AI, you will serve as the operational command center for our IT Services Division, ensuring that projects, deliverables, and initiatives are executed on time, on budget, and in alignment with business priorities as set forth by the CEO, CFO, CTO and Executive VP. This leader will own IT EXECUTION DISCIPLINE, enforcing internal and external deadlines, tracking progress across cross-functional team, and maintaining operational excellence across all Digital/AI programs.

As a premier consulting and technology firm, alliant is focused on providing solutions to help businesses transform and thrive while acting as their ongoing growth partner. alliant offers six different service lines to our clients and this role acquires new clients for all service lines.

Responsibilities:

Operational Leadership & Execution

• Oversee daily operations of the IT department and IT Services Delivery, both in Houston and Hyderabad, India, ensuring alignment with organizational goals and deadlines

• Enforce adherence to project timelines, deliverables, and milestones across infrastructure, software development, end user support, Cloud, Cyber, and digital transformation initiatives

• Implement operational frameworks for tracking, reporting, and escalation of at-risk projects or delayed deliverables

Centers of Excellence & Scalable Service Delivery

• Establish and operate specialized Centers of Excellence for core IT processes including End User Support, Network Management, Cloud Management, Cyber and Bus App Development

• Design and implement scalable methodologies that ensure consistent services delivery regardless of individual personnel expertise or availability

• Create standardized process workflows with built-in redundancies and cross-training protocols to maintain service continuity

• Develop modular service delivery frameworks that can be rapidly scaled up or down based on client demands/needs

• Implement knowledge management systems that capture institutional knowledge and make it accessible across all service delivery teams

Governance & Accountability

• Develop and maintain standard operating procedures (SOPs), service-level agreements (SLAs), and performance dashboards

• Hold internal teams and external vendors accountable for delivery timelines and quality standards

• Lead the cadence of daily stand ups and weekly operations reviews

Team Leadership & Development

• Build and lead high-performing IT delivery teams across multiple geographies

• Establish comprehensive training programs for technical and soft skills development

• Implement performance management systems and career development frameworks

• Ensure multi-lingual capabilities and cultural competency across teams

• Maintain industry-leading retention rates and employee satisfaction scores

• Foster a culture of discipline, ownership, and transparency across all IT initiatives

• Partner closely with the CEO, CFO, CTO and Executive VP to forecast staffing, budgets, and operational resources

Process Optimization & Continuous Improvement

• Analyze workflows, identify inefficiencies, and drive automation or AI-enabled solutions to improve operational speed and accuracy

• Lead KPI tracking and continuous improvement programs across IT service delivery and support

• Integrate tools to standardize execution and visibility

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field; MBA or PMP certification preferred

• Preferred 15+ years of progressive experience in IT operations and managed services

• Demonstrated experience in building and operating IT Centers of Excellence

• Preferred 10+ years in a leadership or director-level role overseeing cross-functional IT teams

• Exceptional leadership and team management capabilities across multiple specialized teams and geographies

• Proven success in enforcing deadlines, managing complex technical programs, and delivering measurable outcomes

• Strong understanding of IT infrastructure, software development lifecycles, and managed services

• Exceptional organizational, oral and written communication, and leadership skills; ability to present complex Information Technology solutions to non-IT executive audiences

• Data-driven decision-maker with experience in operational metrics and dashboards; strong analytical and problem-solving capabilities

• Preferred experience in change management and organizational transformation

• High sense of urgency with the ability to adapt quickly to changing priorities

• Receptiveness to performance feedback within a team environment is essential

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for certain options, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more! Leadership development and executive training opportunities. Opportunity to scale IT operations for one of the fastest-growing professional services firms in the U.S.

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