Senior Director, Product Management

Sr. Director, Product Management

North- Remote, US

What you'll be doing:
Driving the Strategic Vision

You will lead the evolution of North’s merchant and partner ecosystem by focusing on three core pillars:

● System of Record (CRM):

• Establishing the CRM (e.g., Salesforce) as the central hub for lead management and historical merchant data to ensure a unified view of the customer.

● Sales Enablement & Partner Empowerment:

• Optimize the partner portal to centralize operations for real-time tracking of underwriting and sales activity, while deploying automated pricing guidance and quoting tools to ensure data-driven recommendations and a single source of truth for contract-specific approvals.

● Strategic Objectives:

• Frictionless Boarding: Transitioning from "Heavy PDFs" to seamless data pulls
• and real-time digital attestations.
• Decision Automation: Utilizing Boarding APIs to pass validated data directly to underwriting for instant conditional approvals.
• Data Integrity: Centralizing equipment configurations and pricing templates to eliminate misquoting and errors at the point of sale.
• Develop a deep knowledge and alignment of North’s product set to the corporate vision
• Maintains a strong understanding of payment market demands, B2B technology trends, and the competitive field to identify and lead innovation ideas that re-imagine the product journey.
• Drives the evolution of the Partner Portal to centralize operations; deploys automated pricing guidance and quoting tools to ensure a "single source of truth" for contract-specific approvals and real-time sales tracking.
• Directs the transition from manual, document-heavy processes to a data-driven model leveraging Boarding APIs for real-time attestations and automated underwriting decisions.
• Ensures the CRM acts as the primary hub for lead management and historical merchant data, maintaining data integrity across equipment configurations and pricing templates.
• Develop a strong understanding of market demands, technology trends, and the competitive field
• Identify and lead innovation ideas that align with the strategy, to re-imagine the product journey
• Gather and prioritize product requirements, define the product vision, and collaborate closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.
• In collaboration with product development, drive the development of product features based on the understanding of customer needs, market trends, and competitive opportunities
• Collaborate with external third parties to assess, build and nurture partnerships and licensing opportunities
• Provide thought leadership within the product management team and mentor/coach team members
• Develop and maintain strong working relationships with all Departments, Managers, and Executives

What we need from you:

• Bachelor’s degree in related field or equivalent industry experience
• MBA in marketing or related experience preferred
• Minimum ten (10) years of product experience
• Minimum five (5) years’ management experience
• Minimum five (5) years payment industry experience
• Experience leading digital transformation initiatives, such as transitioning from manual processes to API-driven automation and centralizing CRM systems of record.
• High proficiency in Google Suite and Microsoft Office, familiarity with modern product management tools, CRM platforms (e.g., Salesforce), and agile development methodologies.
• Demonstrated success developing and launching excellent products
• Track record of impactful public speaking
• Experience working in a development environment that is fast paced and result focused
• Product and process re-engineering skills to drive digital transformation of services into a software platform
• Ability to build and maintain strong internal relationships - recognizing the unique organizational needs of various business units

Additional Information:
Direct Reports: Yes
Travel Requirements: 10%
 

Salary Range: $165,000- $210,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com