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The Senior Enterprise Account Manager will manage customer accounts to maximize renewals, upselling, and cross-selling while developing strategic plans and ensuring customer satisfaction.
Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report, total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs three years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
How You Will Make an Impact:
CertifID is seeking a dynamic and accomplished Account Manager to join our growing team at CertifID. As an Account Manager, you will play a pivotal role in maximizing the potential of our existing customer accounts through strategic expansion and retention initiatives. This position demands an in-depth comprehension of our products and services to effectively renew, upsell, and cross-sell, thereby assisting clients in achieving their objectives through our security and wire fraud prevention tools.
What You'll Do
- Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
- Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
- Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
- Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
- Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
- Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.
- Handle commercial inquiries and requests from customers promptly and effectively.
- Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.
What We're Looking For
- 5+ years of Sales, Account Management, or Customer Success.
- SaaS experience is preferred.
- 5+ years of experience selling to existing customers and driving successful contract renewals.
- Previous experience in pricing/packing adjustments.
- Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
- Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.
- Understanding forecasting strategy and utilizing forecasting tools
- Consistent ability to hit goals confidently, working through discovery situations, uncovering business needs, and discussing value and pricing.
- Service-oriented with a willingness to go the extra mile for clients.
- Proactive mindset, taking charge of the commercial plan, and initiating action.
- Ability to thrive in an agile, evolving environment and willingness to experiment and iterate quickly.
- Strong team player with excellent collaboration skills and a focus on team success.
What We Offer
- Flexible vacation
- 12 company-paid holidays
- 10 paid sick days
- No work on your birthday
- Health, dental, and vision Insurance (including a $0 option)
- 401(k) with matching, and no waiting period
- Equity
- Life insurance
- Generous parental paid leave
- Wellness reimbursement of $300/year
- Remote worker reimbursement of $300/year
- Professional development reimbursement
- Competitive pay
- An award-winning culture
Not sure if you check all the boxes? Apply anyway!
We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!
Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins
Top Skills
SaaS
CertifID Austin, Texas, USA Office
Our company is in a trendy area on South Congress, and close to bars, restaurants and our favorite Cosmic Coffee & Cocktails. Plus, the office is easy to get, situated in a safe business park with parking directly in front of our office.
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