Senior Enterprise Customer Success Manager (CSM)

We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit.

At its core, LocalStack provides a high-fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker!

Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.

LocalStack has a large and active developer community with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies.

We are sustainably growing our globally distributed team across sectors

LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a main engineering office in Vienna/Austria 🇦🇹 and remote team members from 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more countries.

👉Check our Notion Candidate Handbook and our GitHub!

✅ What you will be working on/responsible for

• Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
• Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal.
• Ensure customers are actively using core use cases with demonstrated, measurable value.
• Continuously identify and influence meaningful expansion opportunities through account insight and engagement.
• Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.

✅ Experience we expect you to bring to the role

• 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS. Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams.
• Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
• Past executive presence to lead renewal conversations, QBRs, and value discussions
• Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning.
• Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required).
• Familiarity with HubSpot and other CS/CRM platforms.
• Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions. (preferred)

🌱 Values we hold in LocalStack

• Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes
• Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.
• Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.
• Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.
• Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.

• Fully remote
• Competitive salary
• Annual company retreat
• 2 extra company-wide holidays
• Unlimited PTO
• 401K and private medical
• Friendly and inclusive workplace culture (community guilds and online company events)
  

For US based candidates: The OTE range for this role is between $152,000-220,000 per annum and is based on experience, location and skills.