Senior Enterprise Truckload Logistics Specialist

Priority1 is a privately held, non-asset-based logistics brokerage provider that introduces proprietary technology to small and medium shippers, aiding them in managing their transportation spend more efficiently. We leverage our volume of over 1.5M annual shipments to create unique partnerships with asset-based carriers in the North American freight market. Our industry-leading technology and group purchasing power provide our customers with the necessary tools to control their freight and transportation costs while improving visibility in their distribution network. 

This is a full-time, on-site position based in our Chicago, IL office. The role requires daily in-office attendance with no remote work options.

Position Summary

The Senior Enterprise Truckload Operations Specialist is responsible for managing and growing relationships with key national customers for Priority1. This role focuses on customer retention, revenue growth, service optimization, and acting as the primary liaison between clients and internal teams to ensure high levels of customer satisfaction.

Key Responsibilities

• Manage and grow a portfolio of national and strategic customer accounts
• Serve as the primary point of contact for assigned accounts, ensuring strong client relationships
• Identify opportunities for upselling and cross-selling 3PL services, including warehousing, transportation, and value-added services
• Collaborate with operations, pricing, and customer service teams to deliver customized logistics solutions
• Monitor account performance, KPIs, and service-level agreements (SLAs)
• Conduct regular business reviews with customers to evaluate performance and identify improvement opportunities
• Resolve customer issues and escalate internally as needed to ensure timely resolution
• Support contract negotiations, renewals, and pricing discussions
• Maintain accurate account records, forecasts, and activity updates in CRM systems
• Stay informed on industry trends, customer needs, and competitive offerings

Required Qualifications

• Minimum of 2 years of experience in a National Account Manager, Account Manager, or similar role within a 3PL or logistics environment
• Proven experience managing large or multi-location customer accounts
• Strong understanding of logistics operations, including warehousing and transportation
• Excellent communication, presentation, and relationship-building skills
• Ability to analyze data and translate insights into actionable solutions
• Strong problem-solving and negotiation skills
• Proficiency with CRM systems and Microsoft Office applications
• Ability to travel as needed to support customer relationships

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field
• Experience working with national retail, e-commerce, or manufacturing customers
• Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)

Core Competencies

• Customer-focused mindset
• Strategic account management
• Cross-functional collaboration
• Time management and organization
• Results-driven and goal-oriented

Compensation

• $50K + Commission guaranteed

• Medical Insurance with premiums paid at 100% for employees AND dependent

• Dental Insurance 100% paid for Employee

• Vision Insurance

• HSA with Employer Contributions

• Life Insurance

• Short Term Disability

• Long Term Disability

• 401(k) Plan

• Profit Sharing: Typical annual contribution of 15% of total eligible compensation

• Paid Holidays AND PTO

• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching.  Capability of sight and hearing required.  Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Join Priority1? 

Priority1 is committed to our employees and this is shown in our benefit package. Employees pay nothing out of pocket for health insurance for the employee or immediate family. We offer a very competitive HSA plan that the company contributes annually to a flexible spending plan that doesn’t expire. We are financially secure company that has been in business over 20+ years. Our year over year revenue increases and continued market expansion shows our commitment for growth. We offer a very competitive profit sharing plan that contributes historically 15% of the employee’s annual salary. Competitive salary and commission upside offer unlimited earning potential. Last, our culture and fun work environment in our brand new office located in downtown Little Rock, AR are also great reasons to join our P1 team!

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email [email protected].

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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