The Senior Global Account Manager is responsible for managing customer relationships, ensuring retention and renewals, conducting business reviews, and collaborating with cross-functional teams to enhance customer satisfaction and drive growth.
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
About the Role:
The Senior Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience.
Key Responsibilities:
- Primary owner of customer relationship and account strategy
- Be a trusted advisor to customers while developing relationships with multiple stakeholders
- Accountability for customer retention and subscription renewal process
- Conduct quarterly customer business reviews
- Manage customer issue escalation process, as required
- Partner with Marketing in the development of customer references, testimonials and events
- Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
- Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
- Participate in industry conferences, trade shows and other opportunities for customer interaction
Required Skills:
- 10+ years managing customers relationship or equivalent experience
- Highly motivated and disciplined self-starter with excellent oral and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
- Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
- Able to thrive in a fast paced, self-directed environment
- Must be comfortable managing multiple tasks in real time
- 4-year degree required
- The ideal candidate is someone who has experience in the legal industry
- Travel for this role is +/- 25%
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Top Skills
CRM
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