Lead enterprise customer onboarding and software implementations, translating business requirements into system designs and guiding launches through project milestones. Train customers and internal teams, manage VP and C-suite stakeholders, resolve implementation challenges, and collaborate across Support, Integration, Product, and Sales. Drive continuous improvement, change management, and customer success while working with configurable QMS and frontline-worker software in regulated industries.
About the Company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect (Key Responsibilities)
- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect’s product suite.
- Train customers and other team members on Intellect’s product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
- Explore and design ways to meet customer needs in situations where established processes may not yet exist.
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
- Perform other duties as assigned.
What you'll need to be successful (Requirements)
- Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice-to-Have Qualifications
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
Why Become an Intellectual?
- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Similar Jobs
Big Data • Information Technology • Software • Analytics • Energy
Own enterprise sales and account growth for energy-focused SaaS solutions. Build executive relationships, generate qualified pipeline, lead consultative sales pursuits, align solutions with strategic business objectives, develop presentations and ROI cases, negotiate and close opportunities, manage renewals and upsells, and maintain accurate Salesforce and sales database records.
Top Skills:
Generative AiMicrosoft AccessExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSaaSSalesforce
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.
Top Skills:
Microsoft Office Suite
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Processes long-term care reimbursement claims by interpreting policy provisions, reviewing documentation, calculating payments and overpayments, and identifying potential fraud, waste, and abuse indicators. The role obtains missing information from providers, collaborates with internal teams, and meets quality, accuracy, productivity, and timeliness standards. It is primarily virtual with a required monthly office visit.
Top Skills:
Ai-Powered ToolsComputer-Based Claims Processing SystemsExcelMicrosoft WordTlc Claims System
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
