Senior Implementation Manager - Credit

Senior Implementation Manager

Do you want to work as a Senior Implementation Manager delivering customer focused solutions specifically around credit cards?

The Impact you'll have as a Senior Implementation Manager

The Senior Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above. We are looking for someone that has experience delivering credit card programmes.

You will be accountable for understanding the customer journey and needs, supporting the client as the opportunity progresses towards implementation and outstanding delivery, whilst maintaining the highest standards and ensuring customer experience and satisfaction remain at the heart of the delivery experience.

What you will be doing as a Senior Implementation Manager

• Leading the design of creative, client-centric solutions through deep customer engagement and understanding of each unique set of client needs. Ensuring a smooth delivery of solutions from opportunity engagement, through the Implementation process and proactive support to clients through problem resolution and decision making
• Building and maintaining a strong knowledge of the Thredd product suite
• Supporting, coaching and developing existing team members
• Training new team members
• Working cross functionally, both internally and externally, to ensure customer implementations are delivered in a smooth and timely manner
• Delivering timely and successful go live of Thredd client programmes, projects, migrations, and Internal initiatives
• Leading customer conversations to determine requirements, their journey and approach, along with value adding factors, at all stages of their journey with Thredd
• Providing an industry leading experience throughout the journey to becoming a project and implementation process  
• Providing advice and support to customers to maximise benefit realisation 
• Maintaining a flexible approach to the demands of the business, supporting the short, medium and long-term goals and strategy of the Implementations Organisation, Global Implementations and Operations Team and Thredd
• Ensuring robust and user-friendly documentation is available
• Managing projects to minimise/mitigate risks and issues, an early warning system for potential delays or non-delivery

What you will bring as a Senior Implementation Manager

• Understanding of various API protocols
• Credit experience
• Payment industry experience, with a detailed understanding of the authorisation clearing, and chargeback processes, as well as key interfaces and message types
• Experience working with a scheme or a processor would be highly desirable
• Strong knowledge of Mastercard and Visa scheme rules and processes
• Experience implementing and managing pre-paid and/or credit programmes
• Knowledge of various project/programme management methodologies
• Strong focus on delivering customer outcomes and delivering a good customer experience
• The ability to interact professionally at all seniority levels across internal and external partners

Where you’ll work

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Senior Implementation Manager position requires you to be in the Austin office on a hybrid basis.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success;

Here are what the values mean for you in this Senior Implementation Manager position;

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow