Senior IT Systems Engineer I

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

As a Senior IT Systems Engineer at Wrapbook, you will play a critical role in enabling our teams to work efficiently, securely, and at scale. As part of a small team, you will own end-user support, the employee IT lifecycle, asset management, and access governance across our distributed environment. You will build reliable, automated, and secure systems that support Wrapbook’s rapid growth—including enabling the use of various AI technologies—while keeping the employee experience at the center.

This role is ideal for someone who thrives in a dynamic environment, loves solving problems, and brings a blend of hands-on IT operations expertise, mature customer service instincts, and a passion for improving processes. Although we are a remote-first company, this role requires regular on-site presence at our Burbank office and occasional travel to a secondary office in Toronto.

• Serve as the primary for end-user support, resolving issues across hardware, software, access, and identity while driving improvements to support workflows.

• Lead onboarding and offboarding processes, ensuring secure provisioning, accurate access setup, device configuration, and clean deprovisioning.

• Administer identity and access management within Okta and key SaaS platforms, managing entitlements, groups, access reviews, and application lifecycle governance.

• Maintain and improve Intune and Jamf environments by enforcing configuration standards, ensuring compliance, and participating in fleet hygiene and optimization efforts.

• Develop and maintain SOPs, runbooks, and documentation to support scalable, consistent IT operations and reduce repetitive work.

• Partner with the IT Systems Engineer to identify and implement automation and workflow optimizations that streamline onboarding, access management, and helpdesk intake.

• Provide onsite support for the LA office, including conference room tech, workstation setups, light network coordination, and occasional event support.

• Collaborate with HR, Finance, and Security to support policy updates, audit readiness, and operational improvements across the employee and application lifecycle.

• 5+ years of broad IT experience, including support, SaaS administration, asset management, and operational IT program work.

• Comfort working in a remote-first environment with the ability to be regularly on-site at our Burbank office, including occasional travel to our Toronto office.

• Comfort leveraging AI to augment day-to-day work and establishing AI-powered workflows.

• Strong working knowledge of Intune and Jamf device management environments.

• Proficiency with Google Workspace, Slack, Okta, and modern SaaS applications.

• Solid understanding of identity and access management, authentication models, and standard IT security practices.

• Experience working in remote-first environments and supporting distributed teams.

• Demonstrated ability to communicate clearly, build trust, and partner effectively across departments and seniority levels.

• A proactive, service-oriented mindset with the ability to balance day-to-day support execution with long-term operational improvements.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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