Manage logistics partnerships and optimize fulfillment solutions, ensuring compliance and performance benchmarks while enhancing customer experience through data-driven strategies.
Job Responsibilities
- Logistics Partner Management
Build, manage, and develop relationships with 3PLs that utilize SHEIN’s vendor services to support marketplace operations.
- Conduct regular performance reviews with logistics partners, evaluating service quality, cost-effectiveness, and on-time deliveries.
Provide guidance and education to logistics partners and 3PLs on U.S. transportation compliance standards and regulations.
- Fulfillment Solution Development
Partner with the seller business development team to identify and implement efficient logistics solutions tailored for marketplace operations.
- Optimize logistics and shipping models to minimize fulfillment costs for merchants while ensuring service quality and timeliness.
- Performance Optimization and Issue Management
Collaborate with the business development team to identify and resolve logistics performance challenges, such as delays and quality issues.
- Develop and execute improvement strategies to enhance fulfillment performance and improve the customer experience.
- Monitoring and Analytics
Work closely with the data team to develop logistics monitoring systems, dashboards, and performance scorecards for tracking partner and platform-level efficiency.
- Conduct regular business and performance reviews with logistics vendors, leveraging data insights to identify opportunities for improvement.
- Creating Merchant Fulfillment Standards
Work collaboratively with the Merchant Management and Governance teams to establish clear and standardized fulfillment and delivery criteria for all merchants and vendors.
- Mitigate risks related to pickup and transportation by establishing and enforcing operational protocols and clearly defined expectations for logistics vendors and merchants.
- System Optimization (TMS)
Partner with the Transport Management System (TMS) Product Manager team to continuously enhance and adapt TMS capabilities to meet the evolving logistics needs of the marketplace.
- Ensure the system effectively supports order allocation, seamless information flow, and transparency in logistics data across the platform.
Job Requirements
- A Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degrees are a plus.
- 8+ years of proven experience in logistics vendor management, logistics operations, or logistics procurement. Prior experience in developing and managing marketplace or e-commerce logistics solutions is highly preferred.
- Demonstrated expertise in analyzing logistics data and implementing data-driven strategies to optimize supply chain performance.
- Exceptional analytical and problem-solving skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
- Outstanding stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with vendors and internal teams.
- Familiarity and hands-on experience with Transport Management Systems (TMS) or other logistics data systems is highly desirable.
- Fluency in English is required; proficiency in Chinese is preferred and will be considered an advantage for the role. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
- Logistics Partner Management
Build, manage, and develop relationships with 3PLs that utilize SHEIN’s vendor services to support marketplace operations.
- Conduct regular performance reviews with logistics partners, evaluating service quality, cost-effectiveness, and on-time deliveries.
Provide guidance and education to logistics partners and 3PLs on U.S. transportation compliance standards and regulations.
- Fulfillment Solution Development
Partner with the seller business development team to identify and implement efficient logistics solutions tailored for marketplace operations.
- Optimize logistics and shipping models to minimize fulfillment costs for merchants while ensuring service quality and timeliness.
- Performance Optimization and Issue Management
Collaborate with the business development team to identify and resolve logistics performance challenges, such as delays and quality issues.
- Develop and execute improvement strategies to enhance fulfillment performance and improve the customer experience.
- Monitoring and Analytics
Work closely with the data team to develop logistics monitoring systems, dashboards, and performance scorecards for tracking partner and platform-level efficiency.
- Conduct regular business and performance reviews with logistics vendors, leveraging data insights to identify opportunities for improvement.
- Creating Merchant Fulfillment Standards
Work collaboratively with the Merchant Management and Governance teams to establish clear and standardized fulfillment and delivery criteria for all merchants and vendors.
- Mitigate risks related to pickup and transportation by establishing and enforcing operational protocols and clearly defined expectations for logistics vendors and merchants.
- System Optimization (TMS)
Partner with the Transport Management System (TMS) Product Manager team to continuously enhance and adapt TMS capabilities to meet the evolving logistics needs of the marketplace.
- Ensure the system effectively supports order allocation, seamless information flow, and transparency in logistics data across the platform.
Job Requirements
- A Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degrees are a plus.
- 8+ years of proven experience in logistics vendor management, logistics operations, or logistics procurement. Prior experience in developing and managing marketplace or e-commerce logistics solutions is highly preferred.
- Demonstrated expertise in analyzing logistics data and implementing data-driven strategies to optimize supply chain performance.
- Exceptional analytical and problem-solving skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
- Outstanding stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with vendors and internal teams.
- Familiarity and hands-on experience with Transport Management Systems (TMS) or other logistics data systems is highly desirable.
- Fluency in English is required; proficiency in Chinese is preferred and will be considered an advantage for the role. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
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