Senior Manager, CloudOps

About Protera

Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.

But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.

At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.

If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.

Role Overview

As a Senior Manager, Cloud Operations, you will be responsible for leading one of the Cloud Operations POD teams, ensuring the seamless management and optimization of cloud environments across various platforms. You will play a critical role in shaping our cloud strategy, focusing on operational excellence, performance, and high availability. Your leadership will foster a culture of innovation, enabling your team to drive continuous improvements and deliver stellar service to our clients.

Key Responsibilities

• Foster a strong partnership with clients, ensuring their cloud needs are met with excellence and efficiency.
• Develop meaningful understanding of client direction and work closely with our client success team to understand and act on client feedback surrounding team performance. Attend and represent Cloud Operations in client regular meetings.
• Lead and mentor a high-performing team of Cloud focused professionals, driving engagement, accountability, and continuous learning.
• Verify and oversee adherence to our cloud based standards for client deployment, focusing on security, reliability, and performance.
• Oversee 24/7 cloud operations, incident response, and service management processes to ensure high availability and rapid resolution.
• Work collaboratively with engineering and development teams to create a culture of shared responsibility for cloud operations and incident management.
• Develop and maintain operational metrics, reporting, and dashboards to drive visibility and accountability in cloud performance.
• Drive automation initiatives and processes and enhance operational efficiency utilizing Infrastructure as Code (IaC) tools and scripts. Work closely with the Site Reliability team and automation team to launch client enhancements and empower junior engineers to help reduce noise to senior engineering.
• Keep abreast of industry trends and emerging technologies to enhance Protera’s cloud offerings and ensure we remain leaders in the field.
• Manage resource allocation, budgeting, and forecasting for the CloudOps team.

Qualifications

To be successful in this role, you should possess:

• 8+ years of experience in cloud operations, with at least 3 years in a leadership role.
• High level understanding of AWS, Azure, or other cloud platforms, with strong knowledge of operational best practices.
• Proven ability to build and lead high-performance teams, with a focus on mentorship and professional development.
• High level understanding of Infrastructure as Code (IaC) principles and tools such as Terraform or AWS CloudFormation.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.
• Strong problem-solving skills, with a particular focus on incident management and operational excellence.
• Familiarity with compliance standards and security best practices in the cloud environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
• Relevant cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, etc.) are a plus.

Why Join Protera?

• Work with global enterprise clients
• Learn fast with mentorship, certifications, and career growth
• Make a real impact in a company where ideas are welcome
• Flexible work setup (remote/hybrid)
• People-first culture with a global mindset

Ready to Make the Move?

We’d love to meet you.

Click “Apply Now” and tell us why you’re the one.

Protera is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Competitive salary package
• Comprehensive health and dental insurance
• Professional development opportunities
• Collaborative and supportive work environment
• Unlimited PTO