Senior Manager, Global Accounts Receivable

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Accountabilities & Responsibilities:

• Adheres to Integer Core Value and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Manage, directly and indirectly, a team of professionals with responsibility for global accounts receivable activities, inclusive of collections, credit, cash applications, billing, cash forecasting and general ledger close.  For certain regional teams outside of direct oversight; troubleshoot AR operational risks, compliance with corporate standards and alignment to global technology roadmap. 
• Develop and execute on the vision of a highly scaled global AR shared service model (centers of excellence).
• Foster a culture of accountability, urgency, and customer-centricity; celebrate wins tied to cash and customer outcomes.
• Set clear goals and cadence including daily priorities, weekly pipeline reviews and monthly performance deep-dives.
• Own global collections strategy and execution; prioritize high-risk and high-value accounts with structured dunning and escalation paths.
• Implement tiered collections playbooks (by risk, geography, and age bucket) and ensure consistent application globally.
• Lead weekly efforts to collect top past-due accounts; assign actions, remove roadblocks, and report progress.
• Maintain a robust operating cadence with Commercial leaders and Customer Support to prevent and resolve collections issues (pricing, pay term, legal entity, quantity discrepancies).  Root cause issues and promote and influence cross-functional rapid resolution.
• Collaborate with Customer Success and order management to ensure clean orders, first time right invoicing and sales order acknowledgements, and frictionless billing cycles.  Root cause and influence collaborative resolution.
• Develops and publishes performance metrics, such as DSO, past due, aged credits and cash receipt trends. Focus on best-in-class levels of productivity and customer satisfaction.
• Researches, recommends, and establishes customer credit limits supported by relevant external and internal data, inclusive of escalations of credit approvals, service suspension and demand letters.
• Oversees accurate and timely cash applications with metrics and SLAs to mitigate unapplied cash.
• Collaborates with Treasury and FPA in support of weekly, monthly and quarterly cash forecasting and liquidity strategies.
• Oversee the monthly AR close process in collaboration with the GL team, including internal/external audit support, reasonableness of the credit loss reserve and proper revenue cut-off.
• Oversee and maintain effective internal controls and continuously enhance the control environment.
• Thought leader for implementing highly automated systems and modern technology to optimize operations in support of global finance transformation.
• Manages all activities related to integrating accounts receivable operations of acquired businesses, ensuring proper cut over and internal controls around the conversion and onboarding
• Develops, implements, maintains and communicates Revenue and AR policies and procedures
• Ensure compliance with regional regulatory requirements, including support of the escheatment process
• Oversees system implementations/upgrades for all systems as related to accounts receivable
• Develops and promotes collaborative relationships with internal Integer stakeholders including Customer Success, Financial Planning & Analysis, Controllership, Financial leaders, Legal, Information Technology, Tax, and Accounts Payable to create open, simple, and integrated processes.
• Provides advice to Legal, Sales, and/or other relevant departments as applicable during the Company’s negotiation of Customer agreements.
• Performs other duties as required.

Education & Experience:

• Minimum Education: Bachelor's Degree in Accounting or Finance; MBA/CPA a plus.
• Minimum Experience: 10+ years of progressive AR/Collections/Order-to-Cash experience, including 3-5 years leading global teams; Experience in an ERP manufacturing environment.

Knowledge & Skills:

• Special Skills: Detail oriented; Strong verbal and written communication skills; Exceptional interpersonal skills to interact with customers, executives, board members, and individuals at all levels in the organization; Demonstrated success reducing DSO and past-due balances through structured playbooks and cross-functional influence; Proficiency with ERP systems (e.g. SAP, Oracle), AR automation tools and BI (e.g. Power BI); Demonstrated ability to work independently and juggle multiple competing tasks and demands; Able to anticipate and respond to changing situations; The ability and maturity to manage highly sensitive and confidential information with poise, tact, and diplomacy. Ability to work with a virtual team and work with partners across multiple functions and regions. Demonstrated ability to successfully manage a team of Associates.  Ability to analyze problems and actively strategize to resolve them.
• Specialized Knowledge: Strong working knowledge of U.S. GAAP and ASC 606; requires advanced computer knowledge in order to navigate and make changes within accounting systems. Microsoft Office experience is required. Experience with Sarbanes Oxley 404 environment.

Salary Range: $108,000 - $158,400

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.