Senior Manager, Global Transparency

Role Overview

Reporting directly to the Director, Transparency Operations & Customer Success, the Senior Manager, Global Transparency will be responsible for all aspects of product delivery, including customer success, support and professional services for the transparency product. The Senior Manager, Global Transparency is responsible for successful achievement of all reporting metrics and deadlines across customers.

Key Responsibilities

• Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to transparency reporting
• Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
• Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
• Maintain a deep understanding of the product; ensure comprehensive understanding of all product changes and how the changes impact customers, data and projects
• Oversee the provision of customer support and professional services
• Actively engage in building a strong relationship with customers; listen to customer needs and complaints and act quickly to identify solutions; share all feedback with team management and Account Management teams
• Seek input and feedback from Implementation, Account Lead and Professional Services team members about customer experience, support matters, accomplishments and challenges; communicate regularly with Account Management team, providing updates on customer feedback, issues and project status
• Serve as initial escalation point for team management and customers to address support, service and product issues
• Ensure successful achievement of all reporting metrics and deadlines across customers; establish KPIs to track and report on progress; utilize project management tools to facilitate accurate tracking of progress and identification of risks.
• Work closely with team management to design and document procedures for supporting products; assist with regular training on procedures
• Collect feedback from team members and customers and identify solutions or opportunities for improvement in products and services; share information with management and Account Managers
• Actively engage in sales and marketing efforts to support sales to existing and new customers through participation in industry conferences, sales meetings and other networking initiatives
• Serve as member of product operations leadership team

Qualifications

• A bachelor’s degree
• A minimum of 5 years of experience working in or with life sciences companies in at least one of the following areas:
  • commercial compliance, sales/commercial operations, or aggregate spend/transparency reporting
  • Alternatively, candidates may have significant technical or customer support experience to qualify
• Priority will be given to candidates with one or more of the following:
  • Knowledge of the various U.S. laws and codes related to life sciences sales and marketing practices
  • Knowledge of the various global laws and codes related to life sciences sales and marketing practices
  • Experience in business/customer-facing role and customer support
  • Project management experience

What we provide:

• Merit-based compensation – Competitive base salary plus bonus
• Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
• Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
• 401k+ Match
• Comprehensive health, dental, and vision insurance
• Paid Parental Leave
• Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development

Working Conditions/Physical Demands:

This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work.

The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary.

Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy.

Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job.  It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.

Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position.

Notice for Colorado and Washington applicants: In compliance with applicable pay transparency laws, the expected annual base salary for this role is $120,000–$150,000, plus eligibility for bonus and benefits.

MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.