The Senior Finance Manager partners with the CCO to drive financial performance and operational excellence, overseeing planning, forecasting, and performance management of customer metrics.
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are looking for a strategic and results-driven Senior Finance Manager to support our Chief Customer Officer (CCO) and Global Customer Experience Leadership Team. This role serves as the primary finance business partner, driving financial performance, retention economics, and operational excellence across our global customer base.
The ideal candidate brings a strong SaaS background, exceptional analytical capability, and the ability to connect data-driven insights to business strategy. You will play a pivotal role in shaping investment decisions, improving renewal and retention outcomes, and influencing how we grow and serve our customers.
What You Will Do
- Strategic Business Partnership: Partner directly with the CCO and Global Customer Experience leaders to drive financial accountability, investment prioritization, and operational execution aligned with company objectives.
- Planning & Forecasting: Lead financial planning for the Customer Success and Renewals organization, including headcount, opex, and key performance metrics (ACV/ARR, GRR/NRR, retention).
- Performance Management: Own the monthly close, forecast, and annual budget processes, providing visibility into renewal bookings, revenue retention, and spend efficiency.
- Insight & Analytics: Conduct deep-dive analyses on retention performance, renewal opportunity sizing, and customer lifetime value to drive strategic decision-making.
- KPI Development: Partner with Sales Operations, BI, and Data Analytics to define and track KPIs that measure customer experience productivity, renewal velocity, and customer health.
- Operational Excellence: Identify process improvement opportunities to streamline forecasting, enhance accuracy, and optimize resource deployment.
- Executive Reporting: Deliver concise and impactful insights to the CCO and Finance leadership through board-quality reporting and business reviews.
- Cross-Functional Influence: Collaborate with GTM Finance peers and RevOps to ensure alignment between bookings, renewals, and revenue growth objectives.
- Cross-Functional Influence: Collaborate with GTM Finance peers and RevOps to ensure alignment between bookings, renewals, and revenue growth objectives.
What You Will Bring
- Bachelor’s degree in finance, Accounting, or a related field.
- MBA or advanced degree preferred.
- Have a minimum 7 years of hands-on experience in SaaS Finance, including experience in budgeting, forecasting, and reporting.
- Minimum of 3 years of people management experience.
- Strong understanding of SaaS metrics, renewal rates, retention analysis & forecasting, and margin analysis.
- Demonstrated ability to collaborate across business units to achieve results and create organizational alignment. Experience working with customer success or sales organizations is a plus.
- Proven ability to partner with executive leadership to drive business strategy and financial performance.
- Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives
- Excellent analytical skills, able to develop and enhance complex financial modelling and planning.
- Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously
- Advanced financial modelling skill is a plus.
- Experience with MSF PowerBI or Business Intelligence tools.
- Knowledge of financial reporting standards (e.g., GAAP, IFRS).
- Experience with financial planning and analysis tools (e.g., Anaplan, SAP, Oracle, Netsuite, Adaptive Planning).
Desired Skills:
In the United States, the base salary for this role ranges from $129,000 to $215,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Top Skills
Adaptive Planning
Anaplan
Business Intelligence Tools
Msf Powerbi
NetSuite
Oracle
SAP
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