Senior Manager, Quality Risk Adjustment

• Lead and manage the MRR Team, providing guidance, training, and support to ensure high-quality performance in medical record retrieval and coding.
• Develop and implement strategic plans to optimize risk adjustment processes and improve overall quality metrics for insourced and outsourced activities MRR.
• Manage outsourced vendors to execute to operational production plan goals and contractual requirements.
• Manage vendor administrative expenses including chart copying costs.
• Work with QRA Compliance Team to establish and maintain MRR quality assurance protocols for medical record retrieval and coding to ensure compliance with all applicable regulations and industry standards.
• Conduct regular audits and assessments of MRR team’s work for documentation retrieval accuracy, completeness, and efficiencies.
• Research technological solutions such as the use of artificial intelligence (AI), natural language processing (NLP), work flow management tools, and more to enable more efficient and accurate data collection and reporting of risk adjustment data, ensuring accuracy and timeliness.
• Collaborate with Data Science, Sourcing, IT, and all necessary stakeholders to deploy AI/NLP solutions.
• Collaborate with QRA teams, market provider relations teams, providing transparency and timely escalations as needed to ensure operational goals are achieved.
• Improve insourced retrieval and outsourced vendor work flows and enhance the integration of AI tools in risk adjustment initiatives.
• Develop and implement training programs for staff on how to most efficiently and effectively retrieve medical records, vendor management principles, and the use of AI tools.
• Identify opportunities for process improvements and implement initiatives to enhance operational efficiency and quality outcomes.
• Monitor key performance indicators (KPIs) related to risk adjustment and quality metrics, reporting findings to senior leadership.
• Perform any other job related duties as requested.

• Bachelor's degree in Health Administration, Healthcare Management, or a related field is required
• Master's degree is preferred
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Seven (7) years experience in risk adjustment medical record review program management, medical coding, or quality management in a healthcare setting required
• Three (3) years of leadership experience required

• Knowledge of ICD-10 Coding
• Knowledge of HCC Risk Adjustment models
• Knowledge of CMS regulatory guidelines
• Ability to utilize AI Technologies and their applications in healthcare data management and analysis
• Excellent leadership, communication and interpersonal skills
• Strong data analytical and problem-solving skills
• Familiarity with CMS and HHS RADV audits
• Skilled in vendor management, oversight and performance reporting

• AAPC CPC (Certified Professional Coder), CRC (Certified Risk Adjustment Coder), AHIMA RHIT, or equivalent preferred

• General office environment; may be required to sit or stand for extended periods of time
• Up to 15% (occasional) travel based on the needs of the department may be required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business