Senior Manager, Software Development

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

What you will be doing:

Lead a high-performing engineering team responsible for building, operating, and supporting mission-critical applications with a strong focus on system reliability and production ownership.

Job Summary / Purpose

The Senior Manager is responsible for leading a team of Developers and QA Engineers to deliver scalable, high-performing software solutions while maintaining strong ownership of production systems. This role drives modern engineering practices across cloud-native platforms, ensures system reliability, and supports operational excellence through effective production support, incident management, and continuous improvement.

Who you will work with:

• Software Developers and QA Engineers (direct team)

• Product Management for roadmap alignment

• Architecture and Platform teams for system design and modernization

• Client Success and Support teams for production operations and issue resolution

• Implementation teams for deployments and integrations

Key Responsibilities and Duties

• Lead development and delivery of scalable services and applications built with .NET (C#) and deployed in AWS environments

• Drive adoption of modern engineering practices across cloud-native architectures, APIs, and distributed systems

• Ensure high standards of code quality, system performance, and operational reliability

• Own production health, uptime, and system reliability for supported applications

• Lead incident management, root cause analysis, and post-incident improvements

• Drive improvements in monitoring, alerting, and observability across systems

• Guide system design and technical decisions aligned with architectural standards

• Strengthen engineering ownership of system quality, reliability, and production outcomes

• Partner with cross-functional teams to support deployments, integrations, and customer environments

• Promote adoption of AI-assisted tools to improve engineering productivity, system quality, and operational efficiency

• Ensure strong on-call practices and operational readiness across the team

What You’ll Bring (Required Qualifications):

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

• 8+ years of experience in software development and platform engineering

• 3+ years of experience leading engineering or cross-functional technical teams

• Strong technical expertise in .NET (C#) and distributed system architectures

• Experience building and operating applications in AWS cloud environments

• Strong understanding of system reliability, production support, incident management, and operational excellence

• Experience designing and supporting API-driven and integration-heavy systems

• Strong analytical, communication, and stakeholder management skills

Preferred Qualifications:

• Experience in healthcare technology or mission-critical enterprise systems

• Experience supporting large-scale production environments and client deployments

• Familiarity with AI-enabled platforms or intelligent automation technologies

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

• This role may participate in on-call rotations or production support escalations

• Occasional collaboration across time zones may be required

Competencies and Behaviors

• Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out. This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.

• Robust health, dental, and vision insurance plans on your first day of employment

• Comprehensive employee assistance program (EAP)

• Employer-paid life insurance/AD&D/short-term and long-term disability insurance

• Flexible spending account (FSA) or health savings account (HSA)

• Matched 401(k)

• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.