Senior Pricing and Packing Manager

Verint is building a unified, modern commercial model across its combined product portfolio. The Senior Pricing & Packaging Manager will own pricing and packaging strategy across the full product line — Verint WFM, Verint QM, CoPilots, CX Analytics, IVA/IVR, Knowledge Management, Verint Recording, Calabrio WFM, Calabrio QM, Calabrio Analytics, and the C-ONE bundle. You will define how we go to market, how we monetize AI, and how we make it easier to sell, easier to buy, and easier to bill. 

What You Will Do:

• Design and own the go-forward pricing and packaging architecture across all products 

• Build a unified good/better/best tier structure — simple to explain, compare, and buy 

• Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures 

• Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges 

• Lead SKU rationalization — reduce complexity across the combined portfolio 

• Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis 

• Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures 

• Manage real-time discount recommendation tooling in CRM for pre-approved deal structures 

• Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools 

• Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes 

• Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization  

• Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs 

What We Are Looking For:

• Strong financial modelling and value-based pricing analysis 

• Ability to design tiers that are intuitive for buyers and motivating for sellers 

• Confident presenter — able to influence and align SVP and Executive Leadership 

• Cross-functional collaborator across Sales, Product, Marketing, and Finance 
• Change management — guiding customers onto new pricing with minimal churn impact 

• Bachelor's degree or equivalent relevant experience required 
• MBA preferred — not required for candidates with a strong commercial track record
• 8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus 
• 3+ years building AI pricing models and packaging frameworks for multi-product portfolios 
• Proven track record of pricing changes that drove measurable revenue growth 
• Experience monetizing AI, platform, or consumption-based products strongly preferred 
• Contact center, WFM, or CX software domain knowledge highly preferred 

Benefits:  

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion and innovation 

• Innovative product culture and project exposure 

• Training and development from industry-leading experts 

• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent 

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. 

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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