Senior Product Designer - Loyalty Tech (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

In this role, you’ll lead design withing the Loyalty Tech product team. You’ll partner across technology portfolios and business stakeholders to shape how the end-to-end loyalty experience comes to life for athletes—joining, earning, redeeming, and staying engaged. The right candidate will bring acute organizational and communications skills to guide and align partner—turning complex problems into elegant systems and solutions. The work is equal parts craft and rigor—designing for trust and clarity while driving outcomes like enrollment, activation, repeat engagement, and lifetime value. You’ll play a key role in how loyalty experiences come to life for athletes.

As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:

Team Forming
As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies.  

Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team.

Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business.

Discovery
Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven – leveraging mixed methods data insights to drive decision making

Development
This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team.

Leadership
You are beginning to expand your influence outside of the team, actively coaching and providing mentorship to more junior product designers. You are also working closely with your manager regarding your leadership path to explore opportunities in people management across multiple products or expertise in product design applied to the practice and portfolios.

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Actively coaching and mentoring other product designers and cross-functional peers

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Using evidence-based influencing skills

• Conducting stakeholder identification workshops and create stakeholder map by product

• Facilitating stakeholder engagement and interactions for HCD enablement

• Translating stakeholder knowledge into inputs to discovery

• Improving business proficiency through partnership with stakeholders

• Effectively explaining 'why' discovery / experimentation are needed

• Defining the discovery strategy in support of the product domain

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Conducting research discovery to define problems

• Applying mixed methods research practices

• Identifying the right problems using problem discovery frameworks

• Prioritizing problems to be solved

• Testing and learning through lean experimentation

• Identifying patterns in data and build expanded research models in partnership with Product Management

• Storytelling enthusiast and design-thinking influencer

• Following industry trends and retail concepts that can inspire innovative product thinking

• Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)

• Understanding the macro-level journey of the product and cross-team dependencies

• Utilizing visual design principles applied to UI design

• Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Leveraging Homefield to create UI designs

• Participating in sprint planning to support research / design / development

• Gathering feedback to inform behavioral trends

• Monitoring metrics to understand usage trends

• Building discovery objectives and goals in collaboration with key stakeholders

• Combining quantitative + qualitative data to tell the story of the product

• Improving data proficiency through partnership with the D&A team

QUALIFICATIONS:

Candidates for this role should have:

• Advanced understanding of Product Design

• A lean product mindset rooted in experimentation

• Success in defining a cohesive research strategy

• Strong written and verbal communication skills

• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups

• Ability to balance business objectives & customer needs

• Demonstrated success defining & launching complex products

• Strong deductive reasoning skills

• Curious attitude and desire to learn

• Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Experience with generative research methods

• Advanced level use of problem-solving frameworks (must be able to demonstrate)

• Understanding of software development lifecycle

• Knowledge of lean product management

• Ability to influence cross-functional teams without formal authority

• Ability to know when to pivot or persevere based on data and learnings

• Portfolio of work, demonstrating a human-centered design process

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!