Senior Product Manager, Exteriors

Ready to be a Titan?

At ServiceTitan, we're building the operating system for the trades. As we continue to scale, we're looking for a Senior Product Manager to join our Exteriors vertical and help transform how roofing, siding, gutters, and windows contractors run their businesses end-to-end. You'll focus on surfacing the operational gaps that cost contractors time and money, and building the tools that close them. 

You'll bring a AI-forward mindset to solve real operational problems in ways that feel built for the future of scaled operations. The position starts persona-focused, giving you the opportunity to develop genuine expertise in how exteriors professionals work, with clear room to grow into feature and domain ownership as you build that foundation.

What you'll do:

• Own the feature roadmap and delivery for production workflows in the Exteriors segment.

• Map the end-to-end workflow of enterprise customers to identify friction points, inefficiencies, and gaps that create rework, delays, or lost revenue.

• Lead customer discovery and market research to build deep fluency in how exteriors businesses actually operate.

• Translate complex, multi-step field operations into intuitive product experiences that work for office and field staff. 

• Partner with engineering and design to ship AI-powered features — including intelligent recommendations, automated workflows and agentic first experiences — that measurably reduce manual work for operators at scale.

• Define, track, and communicate success metrics tied to efficiency gains, adoption, and customer outcomes.

• Work across engineering, design, data, and GTM teams to align on advanced AI solutions and ship features that drive measurable business value for customers.

• Identify, track, and resolve cross-team dependencies before they become blockers.

What you'll bring:

• 5+ years of product management experience, with a strong track record in B2B SaaS.

• Experience owning operational, workflow, or field-service products. 

• Experience serving construction, trades, or service businesses is a big plus.

• Sharp instincts for workflow analysis: you can walk through how a business operates, spot where things break down, and design solutions that actually fit the job.

• Ability to balance complex operational realities with a relentless focus on simplicity and ease of use.

• Data-driven approach to prioritization and decision-making, with the ability to define outcomes and measure impact.

• Strong communication and stakeholder skills—you can bring clarity to complex problems and generate alignment across stakeholders.

• Self-starter mentality: you take initiative, operate with ownership and urgency when necessary. 

Why This Role Matters:

Exteriors contractors run complex, high-stakes jobs where a misstep in production—a missed delivery, a scheduling conflict, an incomplete inspection—can unwind weeks of sales work. Your job is to make sure that doesn't happen. By building tools that give contractors visibility, control, and efficiency across the production lifecycle, you'll help them protect their margins, grow their capacity, and build businesses that scale.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $147,600 USD - $221,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $137,900 USD - $206,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.