Senior Product Manager - Integrations & Platform

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

ShiftKey is the market leader in workforce technology, but to scale further, we need to evolve how we connect with the outside world. We are looking for a Senior Product Manager to own our "translation layer" - the middleware that allows ShiftKey to talk to the complex, external scheduling and workforce systems our clients use.
This is not a maintenance role, and it is not for "order takers". You will be responsible for moving us away from building costly, one-off custom connections and toward a scalable, universal integration ecosystem. You will sit at the intersection of ambitious revenue goals and strict technical scalability.
You will own the roadmap for our middleware platform, deciding not just how to build an integration, but if we should build it at all. You will work with a dedicated engineering team to design APIs and map data flows, while simultaneously partnering with Sales to ensure our integrations actually drive revenue.

Where you’ll work

This is a fully remote role within the U.S. We prefer candidates located in the Central or Eastern time zones to ensure strong alignment and real-time collaboration with our core internal teams.

What you’ll be doing

• Drive scalable, API-first solutions by setting clear boundaries against bespoke, one-off customization requests from Sales or Partners to protect the long-term health of the platform.

• Lead the strategy for our middleware (SAMI), ensuring our marketplace can seamlessly exchange data with external healthcare workforce systems, payroll providers, and future BI tools.

• Turn complex business needs into clear technical execution, including designing API specs, mapping data fields, and defining error handling alongside your dedicated engineering team.

• Track the success of every integration you ship by defining metrics for adoption and retention, ensuring the pipes you build are actually used by customers rather than just marked as "done".

• Maintain a strategic view of the HR tech landscape to identify which integration categories will give us a competitive advantage and which are distractions.

What you’ll need

• 5+ years of Product Management experience, specifically within B2B SaaS, Marketplaces, or Platform products.

• Deep comfort reading and writing API specifications, using tools like Postman, and debating architecture trade-offs with engineers (coding is not required, but fluency is).

• A track record of managing trade-offs between speed-to-market and platform stability, including the ability to describe a time you chose not to build a feature because it didn't scale.

• Direct experience with external partners or clients, specifically troubleshooting integrations, managing breaking changes, and navigating technical limitations in a live environment.

• A focus on revenue and adoption, allowing you to explain exactly how your past integrations impacted the bottom line rather than just how many tickets you completed.

Perks of working at ShiftKey

• Inclusive and collaborative work environment where all voices are valued.

• Hybrid-friendly office spaces designed to be fun and engaging.

• Comprehensive health, vision, and dental coverage.

• Benefits begin on your first day.

• Generous PTO and company-paid holidays, including flexible floating holidays.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Wellness support, including access to mental health resources.

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Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]