Senior Product Manager (IT Operations)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

The Senior Product Manager (IT Operations) defines and delivers the strategy for all employee-facing hardware and software. You will own the vision and roadmap for workplace solutions—including Microsoft 365, collaboration tools, VDI/cloud workstations, AV/meeting experiences, and smart space technologies—ensuring the end-to-end ecosystem is secure, productive, and aligned with evolving business needs, especially in hybrid and remote environments. You will combine strategic planning with hands-on execution, champion user needs, and lead cross-functional teams and vendors to deliver measurable business outcomes.

Duties/Responsibilities

• Define the product vision and strategy for the modern workplace ecosystem (Microsoft 365, collaboration tools, VDI/cloud workstations, smart spaces).

• Develop and maintain a multi-horizon product roadmap aligned with business objectives and user needs.

• Conduct continuous user and market research on hybrid work trends and competitive solutions to inform prioritization.

• Own the end-to-end product lifecycle and backlog management, delivering iterative improvements and measurable outcomes.

• Lead cross-functional teams (engineering, UX, IT operations, security, HR, facilities/real estate) to deliver integrated “single pane of glass” experiences.

• Select, implement, and manage vendors/partners, including contracts, SLAs, and ensuring interoperability across the ecosystem.

• Ensure quality, security, privacy, and compliance; embed secure-by-design and zero-trust principles in workplace solutions.

• Drive change management, communications, training, and support readiness to maximize adoption and minimize disruption.

• Define, track, and report KPIs/OKRs; instrument telemetry and run experiments to optimize user experience and operational efficiency.

• Manage stakeholders and communicate effectively, translating business needs for technical teams and technical details for non-technical audiences.

Education and/or Experience

• Bachelor's degree (or equivalent work experience) required

• 5+ years of product management or closely related experience in enterprise IT, SaaS, or workplace technology.

• Track record of shipping and scaling employee-facing products in large or complex organizations.

• Experience leading cross-functional programs and managing vendors/partners.

• Experience with ITSM/ITIL processes and tools (e.g., ServiceNow).

• Experience with Microsoft 365 at enterprise scale, VDI platforms, room systems and AV, IoT sensors, and space management tools.

• Familiarity with agile practices and product discovery techniques.

Required Skills/Abilities

• Demonstrated ability to connect workplace technology decisions to business outcomes such as productivity, employee experience, operational efficiency, and cost optimization.

• Expertise in building ROI models, total cost of ownership analyses, and investment proposals to prioritize and justify initiatives.

• Strong understanding of modern workplace platforms and concepts, such as: Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Power Platform), VDI and cloud workstations, collaborative AV/meeting room solutions and room scheduling, smart space instrumentation, occupancy/IoT sensors, and space utilization analytics, device management and identity (e.g., Intune/Endpoint Manager, Entra ID/Azure AD), and mobile and endpoint security.

• Ability to use quantitative and qualitative data to measure performance and engagement, inform prioritization, and drive continuous improvement (e.g., dashboards, telemetry, A/B testing).

• Up-to-date on trends in hybrid work, immersive technology, and AI, and how they apply to workplace productivity and collaboration.

• Hands-on exposure to device management, identity, and endpoint security in corporate environments.

• Comfort with product analytics/BI tools and basic data querying.

• Proven ability to influence cross-functional teams and senior stakeholders toward a shared product vision.

• Exceptional written and verbal communication, including the ability to lead workshops, write product specs, and present to executives.

• Deep commitment to understanding user needs and delivering products that are adopted and valued.

Work Experience

• This job operates in a hybrid, office environment 3 days per week.

#product management #mid-senior #full-time #LI-MJ1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.