Senior Product Manager, Personalization

This is fully remote role within the United States.

We are seeking a systems-minded, highly collaborative Senior Product Manager to architect and build the foundational experience that powers the entire Turquoise platform. This product owner will own the core connective tissue, including onboarding, preferences, notifications, and reporting, ensuring that every vertical and feature scales seamlessly and feels like a single, coherent user experience.

With support from Engineering, Design, Data, and GTM teams, your ability to untangle deep technical complexity and design durable primitives will directly enable the company to ship faster and scale our mission of simplifying healthcare pricing.

Why this Role Matters

The Personalization team builds the foundational building blocks that the rest of Turquoise relies on. By designing elegant, horizontal surfaces and platform infrastructure, this role directly multiplies the impact of every other product team and ensures a unified, intuitive journey for our customers.

• Own the platform’s core surfaces end-to-end, including onboarding, permissions, preferences, homepage, notifications, audit trail, and reporting, from strategy through iteration.

• Champion the end-to-end user experience, map real user flows and journeys, and shape intuitive, cohesive interactions across every surface.

• Think in systems to design primitives and patterns that compose cleanly across products, anticipating second-order effects and prioritizing long-term foundations.

• Turn messy, ambiguous horizontal challenges into concrete, elegant requirements and shipped software.

• Establish direction with data, defining clear success metrics and leveraging analytics to guide future iteration.

• Leverage the latest AI prototyping tools to pressure-test ideas and build rapid proofs-of-concept before committing engineering time.

• Facilitate airtight coordination across engineering, design, data, and GTM functions to ship cohesive products.

• 5+ years of Product Management experience, with a proven track record of shipping and iterating on user-facing platform or growth products in a B2B SaaS environment.

• Deep platform expertise, specifically managing connective experience, such as onboarding/activation, lifecycle notifications, permissions, or relevance engines.

• A design-thinking instinct - you naturally empathize with users, think in flows and journeys, and sweat the quality of the end-to-end experience, not just the individual feature.

• Exceptional systems thinking, with a natural ability to reason about dependencies, edge cases, data models, and architectural constraints alongside engineers.

• An AI-native workflow, comfortable utilizing modern AI tools to quickly turn product concepts into working proofs-of-concept.

• A metrics-driven framework, using customer interviews and product analytics to validate success and make fast, informed decisions.

• High EQ and comfort with ambiguity, combining strong communication skills with the grit and judgment to drive progress amidst imperfect information.

• A strong mission alignment and a genuine passion for reducing complexity to make healthcare better.

• Experience with recommendation, relevance, or ranking systems

• Experience with building internal tools your coworkers love

• Experience in a regulated, data-heavy domain like fintech, health tech

• Experience at a rapidly scaling, venture-backed startup where things change quickly

• Competitive pay with equity options

• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options

• Company-sponsored disability & life insurance

• Unlimited PTO

• 401(k) + 4% Matching

• Fully remote work + flexible working hours

• $750 work-from-home setup budget

• Paid biannual in-person company summits

• Quarterly $150 co-hanging stipend to meet up with coworkers

• Monthly $100 health and wellness benefit

• Generous paid family leave

• Annual $1,200 learning & development stipend

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.

We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected]