Senior Product Operations Manager I

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Product Operations Manager for Partnerships, you own the strategy for how Housecall Pro engages with our largest franchise and enterprise partners. You are responsible for deeply understanding partner business models, identifying product opportunities, and driving strategic alignment between partner needs and our product roadmap.

You serve as a trusted advisor to both partners and internal Product leadership—translating complex partner requirements into strategic product recommendations and conducting research that shapes where we invest. You work closely with Product, Engineering, and Business Development leaders to ensure we're building the right solutions for our most strategic accounts.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Own Partnerships Strategy

• Define and drive the strategic approach for engaging with franchise and enterprise partners
• Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments
• Identify patterns across partners to surface strategic opportunities that inform product direction
• Develop metrics to measure partnership health, product delivery effectiveness, and business impact

Research & Influence Product Direction

• Conduct market research on franchise, distributor, and supplier models to identify product opportunities
• Perform competitive analysis to understand how partners evaluate solutions and where gaps exist
• Synthesize partner feedback and market insights into strategic recommendations for Product leadership
• Partner with Product Managers and Directors to translate research into roadmap priorities

Lead Partner Engagement

• Serve as the senior technical point of contact for strategic partners, managing executive-level relationships
• Lead discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives
• Present to partner executives on product roadmaps, integration capabilities, and strategic solutions
• Handle escalations and complex technical challenges, providing strategic guidance on solutions and timelines

Drive Cross-Functional Execution

• Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions
• Coordinate API integrations and technical implementations with Engineering teams
• Manage complex, multi-stakeholder projects from requirements through delivery
• Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management

Scale the Function

• Build scalable processes, SOPs, and playbooks that enable the partnerships function to grow
• Establish escalation workflows, communication protocols, and prioritization frameworks
• Identify opportunities to improve operational efficiency through AI tooling and automation
• Mentor team members and develop best practices that elevate partnerships capabilities

Qualifications:

• 5+ years experience in technical account management, product operations, product management, or strategy consulting
• 1+ years experience leading and mentoring others
• Bachelor's degree in related field or equivalent work experience
• Experience working with enterprise software integrations and APIs
• Strong understanding of SaaS business models and franchise/enterprise operations
• Proven ability to conduct market research and translate findings into strategic recommendations
• Ability to influence without authority and drive alignment across senior stakeholders
• Experience managing complex, multi-stakeholder projects
• Willingness to travel as needed to support partners (typically 15-20% annually)

What will help you succeed:

• Experience in B2B SaaS or enterprise software environments, particularly with franchise or multi-location businesses
• Strong communication skills with ability to present to executive audiences (internal and partner)Strong affinity for product strategy—you can connect partner needs to product opportunities
• Excellent organizational and project management skills
• Deep understanding of how Product organizations operate and make prioritization decisions
• Analytical mindset with ability to synthesize qualitative and quantitative data into insights
• Experience with product management tools (Jira Product Discovery, Confluence) and AI/automation platforms (Claude, ChatGPT, n8n, Zapier)
• Comfort with ambiguity and ability to translate complex partner challenges into actionable problem statements
• Customer empathy with ability to balance partner advocacy with business priorities

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $120,000-$149,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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