Senior Project Manager - Consumer Credit Card

The Consumer Credit Card Senior Project Manager supports successful execution of initiatives by managing cross-functional workstreams, ensuring accountability from agile and non-agile workstream owners. This role works closely with business, technology, operations, and external partners to help execute projects that support product enhancements, operational improvements, and strategic priorities.

The Project Manager operates in a hybrid delivery environment, supporting both agile and non‑agile teams, and contributes to effective planning, communication, and execution across multiple workstreams.

Key Responsibilities

Project Coordination & Execution

• Support planning and execution of projects supporting the Credit Card line of business
• Assist in translating business goals into project plans, milestones, and deliverables
• Track progress, dependencies, risks, and issues; escalate as appropriate
• Help ensure projects are delivered on time, within scope, and aligned to business objectives

Agile & Non‑Agile Team Support

• Partner with agile teams to coordinate sprint activities, releases, and dependencies
• Support traditional project delivery tasks such as documentation, testing coordination, and implementation support
• Follow established delivery frameworks and adapt to different project needs

Stakeholder & Partner Collaboration

• Serve as a point of contact for assigned stakeholders and working teams
• Support collaboration with internal partners across business, technology, operations, risk, and compliance
• Assist with coordination of external vendors and partners to ensure deliverables are met

Risk, Issue & Financial Tracking

• Maintain project documentation including plans, RAID logs, and status reports
• Identify project risks and issues and support mitigation planning
• Assist with basic financial tracking, forecasts, and benefits tracking as needed

Reporting & Governance

• Prepare materials for project meetings, track action items, and follow up on commitments
• Provide regular status updates to project leadership and stakeholders
• Support governance activities and documentation required for audits or reviews

Required Qualifications

• Bachelor’s degree or equivalent experience
• 2–4 years of project coordination or project management experience
• Familiarity with financial services, payments, credit cards, or consumer products
• Basic understanding of agile and waterfall delivery approaches
• Strong organizational, communication, and collaboration skills

Preferred Qualifications

• Experience supporting projects within a Credit Card or Payments environment
• Exposure to agile teams or scaled agile frameworks
• Project management certification or coursework (PMP, CAPM, Scrum, or similar)

Key Skills & Competencies

• Strong attention to detail and follow‑through
• Ability to manage multiple priorities in a fast‑paced environment
• Effective written and verbal communication
• Willingness to learn and grow within project and program management

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Pay Transparency 

The salary range for this position is $120,000 - 125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.