What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Senior Project Manager responsible for the successful configuration and deployment of Q2’s Risk & Fraud Management Software Solutions. This position is a hybrid project management and technical implementation role that involves application troubleshooting and support. This Senior Project Manager will work with our largest/most complex customers through the implementation of the products and serve as the primary contact with the customer during the project – confident executive presence is a must. This individual must be exceptionally detail-oriented and an energetic self-starter who can work independently and in a group setting.
RESPONSIBILITIES:
- Partner with customers to understand business requirements and expectations
- Design and execute project plans and documentation to deploy Q2 solutions
- Direct project resources to complete tasks in a timely manner
- Work closely with the customer and team to problem solve issues that arise
- Track status and provide updates in relation to the overall implementation process in a manner befitting our largest/most complex customers
- Train and educate customers on the product and configuration options
EXPERIENCE AND KNOWLEDGE:
- Typically requires a bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
- Experience managing large and complex customer relationships, corresponding with executive-level customer contacts
- Project Management Methodology exposure preferred (PMP or PMI)
- Familiarity with enterprise software deployment architecture and methodologies
- Ability to organize and execute multi-facet software deployments
- Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
- Capable of assessing project risks and mitigations
- Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources
- Strong written and oral communication skills with excellent people and teamwork skills
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Financial Services and enterprise software experience preferred
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Top Skills
Q2 Austin, Texas, USA Office
Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.
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