Senior Revenue Operations Manager

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

We're looking for a Senior Revenue Operations Manager to build the systems, processes, and insights that enable our go-to-market teams to operate efficiently and drive predictable revenue growth across product tiers as we grow from $50 to $100M ARR.

You will be Kit's first dedicated Revenue Operations hire, establishing the foundation for how we operate as we scale. You're a systems thinker who thrives on bringing order to complexity. Data is your north star, but you know how to translate insights into action. You're an expert in HubSpot and understand that technology is only as good as the processes and people behind it.

You combine analytical rigor with practical execution and cross-functional influence. You partner closely with Sales, Marketing, Finance, and Customer Success to shape both the "what" and the "how." You thrive in ambiguity, take ownership, and elevate the teams around you.

You'll report to Dave Altarescu, Chief Revenue Officer, working as his strategic partner in driving operational excellence across our revenue functions. You'll collaborate with our Sales & Migrations team (5 people), Marketing team (9 people), and Creator Growth and Deliverability team (11 people), as well as Product, CX, Kit Ads, Finance, and Data teams.

You'll also have access to a network of operators across Kit for support and knowledge-sharing, and will start with a peer onboarding buddy who will help you navigate our systems, data landscape, and company culture.

• First Week: Dive into our HubSpot instance and revenue tech stack, including Gong, Intercom, QuotaPath, and Omni. Understand our current CRM configuration, reporting infrastructure, and how data flows between systems. Map our product-led and sales-led growth motions. Take part in Get To Know You's to meet our distributed team and understand how revenue teams operate today.

• First Month: Work through your personal onboarding plan. Conduct a thorough audit of our revenue operations, identifying bottlenecks, gaps, and opportunities as we scale our sales-led growth motion. Meet with stakeholders across Sales & Migrations, Marketing, Creator Growth and Deliverability, and Finance to understand their pain points and priorities. Document current processes and quick wins. Contribute to at least one process improvement or reporting enhancement.

• First Six Months: Establish yourself as the go-to expert for revenue analytics across the Growth Org, using Hubspot as the centralized hub for tracking the customer funnel. Work with the Marketing, Business Development and Sales teams to establish playbooks and optimize lead generation, routing, and attribution between PLG and sales-led motions. Work with the Sales and Migration team to build sales dashboards that create momentum and support productivity. Enable Creator Growth Managers to track and influence expansion opportunities, both through Creator Pro upsell and leveraging subscriber-tier thresholds. Drive adoption of new workflows across teams. Build trusted partnerships with revenue leaders. Present insights and recommendations that influence strategic decisions about our go-to-market approach.

Skills

•  Deep expertise with HubSpot, including administration, customization, workflow automation, and optimization across Sales Hub, Marketing Hub, and Service Hub

• Strong proficiency with data analysis and visualization tools such as Excel/Google Sheets, Omni, or similar BI platforms

• Experience with revenue tech stack tools such as Gong (conversation intelligence), Intercom (customer communication), and other sales/marketing platforms

• Understanding of revenue metrics and operations fundamentals — from lead scoring and qualification to pipeline velocity to customer acquisition cost to expansion revenue

• Ability to translate complex data into clear insights and actionable recommendations, with strong business acumen to understand how operational decisions impact revenue outcomes

• Clear and concise communication skills, able to explain technical concepts to non-technical stakeholders and drive alignment across diverse teams

Experiences

•  Managing and optimizing HubSpot at scale, including data hygiene, workflow automation, integration management, and custom reporting

• Building dashboards and reports that enable data-driven decision-making for sales, marketing, and leadership teams

• Working in environments with both product-led growth and sales-led growth motions, understanding the operational nuances of each

• Leading cross-functional projects that improved operational efficiency, data accuracy, or revenue predictability

• Working in high-growth SaaS or subscription businesses where you've had to build or scale revenue operations processes

• Championing solutions that demonstrated measurable impact on revenue metrics or operational efficiency

Traits

• High agency and ability to work independently while collaborating effectively with stakeholders across the organization

• Systems thinking mindset — you naturally see how pieces connect and can architect solutions that scale

• Strong interest in AI and eagerness to experiment with tools that make revenue operations more efficient and effective

• Comfort with ambiguity and the ability to bring structure to undefined problems — you're building something new here

• Detail-oriented with a commitment to data accuracy, while maintaining perspective on the big picture

• Embraces learning with growth mindset and demonstrated ability to master new tools and processes quickly 

You will stand out with:

• Experience in creator economy, SaaS, or subscription businesses serving individual creators or small businesses

• Advanced HubSpot certifications (HubSpot Revenue Operations or similar)

• Proficiency with SQL for data analysis and custom reporting

• Background with sales compensation, commission tracking, or revenue recognition processes

• Familiarity with pricing strategy and packaging for tiered subscription models

• Background in both B2C and B2B go-to-market motions

• Experience working and closing deals as an Account Executive or Customer Success Manager

• Preferring to execute on established processes rather than building new systems from the ground up

• Being uncomfortable making decisions with incomplete data or in the absence of clear precedent

• Focusing purely on technical CRM configuration without understanding the business context and revenue impact

• Working in silos rather than partnering across Sales, Marketing, and Customer Success teams

• Needing extensive direction and hand-holding rather than taking ownership and running with initiatives

• Viewing your role as "keeping the lights on" rather than proactively identifying and solving operational challenges

We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.

Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at either a level 3 ($130,000) or level 4 ($159,000), out of five levels. Level is determined based on experience and our interview process.

• Profit Sharing

• Kit equity

• 401k with a 5% match

• We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna

• $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget

• Individual learning + development budget ($3,500/year)

• Gender affirming benefits

• Childcare benefit up to $3,000 annually

• Twenty (20) days of paid time off during each year of employment

• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

• Ten (10) paid holidays a year

• Two weeks of paid sick time each year, including mental health + well being days

• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months

• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period

• Four-week, paid sabbatical after five years with the team

• Fantastic in-person or virtual retreats with the team twice a year

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

1. A phone screen with our recruiter

2. Hiring manager interview with Dave, our Chief Revenue Officer

3. Take-home assignment

4. Panel interviews with cross-functional stakeholders 

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

Kit is an equal opportunity employer

We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.

We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.