Senior Site Reliability Engineer

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. 

Roadie is seeking a Senior Site Reliability Engineer to join our growing Technical Operations Team. We are looking for a candidate who has experience implementing site reliability principals, as well as production level Kubernetes experience.  The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard dev ops principles, AWS, scripting languages and Kubernetes. 

What You'll Do

• Build systems that optimize the uptime and reliability of our platform, and support the management and optimization of our software delivery pipeline, observability and infrastructure operations
• Maintain, support, and engineer production and non-production Kubernetes Clusters (EKS) as well as ES, MSK, RDS, and EC (Redis) clusters
• Deploy and maintain monitoring and logging solutions based on Prometheus, Loki, Thanos, Grafana, OpenTelemetry and New Relic
• Collaborate with cross-functional teams to identify and address potential bottlenecks, optimize resource utilization, and proactively prevent system failures
• Define and manage SLO, SLI and error budgets
• Develop processes, tools and automation to reduce toil across engineering teams
• Plan and forecast service capacity and demand, assess cost optimization, and tune systems and software
• Debug production/non-production issues
• Take part in 24/7 on-call rotation

Technology We're Using Now

• Python, Ruby on Rails, Golang
• React/Redux, Objective-C and Swift, Android
• Postgres, Redshift, Redis, Kafka
• AWS/GCP
• Docker/Kubernetes
• OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
• Git/CircleCI
• ArgoCD

What You Bring

• 6+ Years in various SRE roles
• 6+ Years in various DevOPS/System Engineering roles
• 6+ Years of experience building and managing production Kubernetes infrastructure
• 6+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
• Experience with Infrastructure as code such as Terraform or Crossplane
• Experience with CI/CD Development tools (CircleCI, etc.)
• Experience with GitOPS Tools (ArgoCD)
• Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
• Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
• Must be able to work independently, be self-motivated and handle multiple priorities
• Comfortable working in a fast-paced agile environment

Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.

Why Roadie? 

• Competitive compensation packages 
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 
• Flexible work schedule with unlimited PTO 
• Monthly 3-day weekends
• Monthly WFH stipend 
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done