Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
Overview: Responsible for working with Precisely & IBM Clients, manage & resolve escalated issues relating to the Business to Business Integrator product suite and its associated product lines (B2BI, Global Mailbox, PEM, Sterling File Gateway). Primary activities include diagnosing, troubleshooting, and providing solutions, whether they be procedural, or product code changes. Will have various opportunities to develop new code, product enhancements/features. The engineer will require strong problem solving skills, communication skills and possible travel.
Seeking a seasoned, skilled Developer with troubleshooting, communication & resolution building skills. Individual needs to be good at multi-tasking, flexible w/changing priorities & able to deliver on commitment dates. Working at a sometimes high/stressful pace, but always maintaining calmness and clarity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
- Documents complex issue resolutions for both the customer & internal reference as needed.
- Assists team members with complex issues to gain experience & exposure to more advanced problems
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis.
MINIMUM REQUIREMENTS :
- Provide how many years of experience is required for this role – 5+ yrs
- Equivalent experience will be accepted in place of the education requirement.
- Excellent communication (oral & written), analytical and troubleshooting skills.
- OS experience in one or more areas of Linux, UNIX, and/or Windows.
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java.
- Experience with JDBC, JDK, JVM stack traces.
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
PREFERRED REQUIREMENTS:
- Aptitude to prioritize and handle multiple issues simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently in a fast paced environment.
- Ability to function and contribute in a team environment.
This is a remote position anywhere in the US
#LI-DR1
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The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice
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