Senior Strategic Accounts Manager (Small Market)

About the role:

We are seeking an exceptional Senior Strategic Accounts Manager to join our Strategic Accounts team. This role will report to the Director, Strategic Accounts. This role is critical for retaining and growing Garner’s small group market (25 - 250 employees) employer clients by serving as their trusted strategic partner on plan design, cost trends, and performance. The Senior Strategic Accounts Manager is responsible for driving improved Net Revenue Retention and other key performance indicators for their book of business.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.  Travel up to 10% of the time is expected.

What you will do:

• Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives)
• Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

The ideal candidate has:

• Deep fully insured and small group self-funded health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance.
• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
• A deep commercial focus with proven results of achieving retention and upsell targets year over year.
• A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
• Excellent communication, presentation, and articulation skills.
• Demonstrated ability to solve problems in ambiguous strategic situations.
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

What you’ll get here

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose. 

Compensation Transparency:

The target salary range for this position (inclusive of Base + Commission) is $140,000 - $165,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is bonus-eligible and eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.