Senior Strategy and Business Operations Manager

About the teamThe Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.
Within this dynamic organization, the Business Strategy and Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance.
Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, photographers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Senior Strategy and Business Operations Manager, you will operate as a hybrid strategist, operator, and analytics lead—owning the end-to-end lifecycle of key Listing Media initiatives from pilot design through scaled execution. You will leverage your strategic background, program management expertise, and analytical capabilities to:

• Translate strategic direction into scalable pilots, programs, and playbooks that drive measurable improvements in listing marketing performance 

• Design, execute, and scale pilots and experiments, defining success metrics, evaluating results, and iterating to optimize performance and go-to-market approaches

• Own performance tracking for Listing Media initiatives, building reporting frameworks and dashboards to provide visibility into performance, key drivers, and progress against goals

• Synthesize data into actionable insights and recommendations, applying strong business judgment to inform decisions and influence cross-functional stakeholders

• Build compelling stories and updates of programs to update executive audiences and drive key decisions

• Drive high-priority, cross-functional programs end-to-end, ensuring alignment, clear plans, and delivery against key milestones

• Orchestrate collaboration across Product, Data Science, Marketing, Sales, Finance, Customer Experience, and Legal teams to ensure successful execution and impact

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Strategic & Operational Excellence

• Proven ability to translate strategy into execution, identifying opportunities to improve performance and drive measurable impact

• Track record of leading complex, cross-functional initiatives from concept through successful implementation

Analytical & Data-driven

• Strong analytical skills with the ability to work with large, complex datasets to extract insights and identify key performance drivers

• Experience building and interpreting reporting, dashboards, and performance metrics

Program Management Expertise

• Demonstrated ability to lead end-to-end execution of complex initiatives, anticipating risks, removing roadblocks, and ensuring successful delivery

• Ability to create clarity and alignment across stakeholders, ensuring teams understand priorities, progress, and decisions

Leadership & Communication

• Proven ability to work cross-functionally and influence stakeholders without direct authority

• Strong communication skills, with experience synthesizing complex topics for diverse audiences and driving alignment

Required Qualifications:

• Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field

• 7+ years of experience in program management, strategy & operations, product operations, management consulting or related roles

• Experience working in highly cross-functional environments across product, analytics, marketing, sales, and operations

• Proven track record of leading complex, cross-functional initiatives and delivering results in fast-paced, ambiguous environments

• Strong analytical skills, with experience using data to inform decisions and drive performance improvements

Preferred Qualifications:

• MBA or advanced degree in a related field

• Experience in strategy, consulting, or business operations roles within technology or marketplace companies

• Experience in B2B SaaS and/or ad sales 

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.