The Senior Strategy & Operations Manager will lead analytical strategy and execution for SMB and Mid-Market segments, collaborating with cross-functional teams to drive revenue growth and operational excellence.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
As a Senior Strategy & Operations Manager, you will play a critical role in driving analytical strategy and operational execution across our SMB and Mid-Market (MM) commercial segments. This role sits at the intersection of strategy, analytics, and execution, translating leadership priorities into structured work, scalable systems, and actionable insights that drive predictable revenue growth.
You will partner closely with Sales, Marketing, Analytics, and Finance to optimize go-to-market performance, while owning key Strategy & Operations workstreams. This is a senior individual contributor role requiring strong subject-matter expertise, the ability to operate through ambiguity, and a focus on building scalable, repeatable solutions.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Strategy & Execution: Own Strategy & Operations support for SMB and Mid-Market segments, translating commercial leadership priorities into structured analyses, scalable processes, and clear, actionable recommendations.
- Analytical Leadership & Insights: Lead and review analytical work across sales performance, pipeline health, forecasting, and GTM funnel efficiency, ensuring rigor, consistency, and business relevance. Develop data-backed perspectives on sales org design, resourcing, and investment tradeoffs.
- Cross-functional Collaboration: Partner with Sales, Marketing, Analytics, and Finance to align on definitions, metrics, and operating cadence for performance management across SMB and Mid-Market segments. Represent Strategy & Operations in cross-functional forums and communicate insights to senior stakeholders.
- Performance Tracking & Reporting: Design, maintain, and evolve dashboards and reporting workflows that enable consistent tracking of progress, risks, and outcomes. Ensure visibility into key metrics that drive decision-making and accountability.
- Operational Excellence & Infrastructure: Drive improvements to CRM usage, data quality, and revenue operations infrastructure to support scale and more effective decision-making. Identify inefficiencies and implement scalable solutions.
- Risk Management & Communication: Proactively identify risks or blockers, escalate issues with well-reasoned recommendations, and ensure alignment across stakeholders to maintain execution momentum.
- AI Orientation: Apply AI and automation tools to improve efficiency, speed up analysis, and streamline workflows as part of day-to day work.
Minimum Requirements:
- 8+ years of experience in strategy, consulting, sales operations, or revenue operations, with a track record of leading complex projects.
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear actions and business impact.
- Advanced proficiency in Excel and SQL. Experience working with CRM platforms such as Salesforce or Outreach. Familiarity with BI tools such as Tableau, Power BI, or Looker.
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and present insights clearly.
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail.
- Experience mentoring or reviewing the work of analysts is a plus.
- Experience supporting SMB and/or Mid-Market go-to-market motions is a plus.
- Bachelor’s degree in Business, Economics, Finance, or a related field.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $138,236-$162,630. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
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