The Senior Technical Consultant for ServiceNow will design, develop, and deploy solutions. Responsibilities include leading teams, mentoring staff, and ensuring quality delivery of projects on the ServiceNow platform.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools.
Responsibilities
- Participate on project teams to deploy solutions on the ServiceNow platform
- Lead a team of technical delivery resources
- Lead development and testing activities on ServiceNow
- Lead in the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions and deployment
- Participate as technical expert in client workshops
- Influence direct team members and external customers regarding policies, best practices and procedures
- Mentor junior staff and support project leadership
- Obtain and maintain certifications with associated qualifications
Qualifications
- Subject matter expert on the ServiceNow platform
- Expert level development skills on the ServiceNow platform
- Mastery in at least one ServiceNow suite (ITSM preferably)
- Strong skills integrating ServiceNow with third party tools
- Strong knowledge in at least two process areas within the ServiceNow platform
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
Expectations
- Recognized subject matter expert in professional discipline
- Depth of knowledge and experience enables contribution in a more complex/critical environment
- Provide measurable input into new products, processes, standards, and / or plans
- Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
- Demonstrate deep expertise across at least one technology
- Able to architect and lead deployment of moderately complex solution
- Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising
- Participate in presales activities including scoping and positioning
- Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice
- Able to communicate beyond tactics and technology and can help customers management set strategic direction
- A reliable resource for marketing on thought leadership pieces for their practice
- Begin speaking at industry conferences
- Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
- Drive scoping, planning, and methodology for critical projects
- Work on complex issues
- Contribute to development of innovative and high impact solutions for complex client programs
- Provide measurable input into new products, processes, standards, and / or plans
- Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Similar Jobs
Mobile • Real Estate • Software • Database • Analytics
Lead design, development, and scaling of Perchwell's iOS app. Own major projects end-to-end, shape mobile architecture, improve reliability and performance, and collaborate with backend, product, design, and QA to deliver high-quality mobile experiences.
Top Skills:
SwiftSwift ConcurrencySwift Package ManagerSwiftuiUikitXcode
Artificial Intelligence • Healthtech • Mobile • Software • Telehealth • Generative AI
Provide 24/7 virtual triage and navigation via phone, messaging, video, and email. Document in EMR, follow validated triage protocols, troubleshoot patient technology, coordinate labs/medications/radiology, and work projects to improve telemedicine operations. Role requires alternating weekends and remote work from Puerto Rico.
Top Skills:
EmailEmrLive MessagingTelehealthText-Based Patient PlatformsVideo Conferencing
Fintech • Payments • Software
Manage and mentor an SRE team to drive reliability, automation, and performance of cloud-based systems. Embed with engineering teams to enable production excellence, participate in on-call and incident response, debug production issues, design dependable features, improve processes and tooling, and hire and develop SRE talent.
Top Skills:
Aws CloudwatchAws Ec2Aws EcsAws KinesisAws LambdaAws RdsAws S3Aws SqsChefDockerDocumentdbElasticsearchGitlabGoHoneycombJavaJenkinsKotlinLinuxMakeNode.jsPythonRubySentrySumologicTerraform
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
