Senior UX Researcher

Key Responsibilities

• Lead end-to-end research initiatives on complex, ambiguous product challenges across the digital loan journey. 

• Define clear learning objectives and select fit-for-purpose methodologies aligned to decision risk and business priorities. 

• Synthesize qualitative and quantitative data into compelling insights that inform product strategy and roadmap decisions. 

• Translate research findings into actionable recommendations that drive measurable product and business impact. 

• Influence cross-functional stakeholders—including Product, Engineering, Marketing, Risk, and other non-UX partners through strong reasoning and storytelling. 

• Facilitate research readouts, workshops, and collaborative sessions to build alignment and accelerate decision-making. 

• Connect insights across studies, touchpoints, and journeys to identify systemic opportunities and patterns. 

• Advocate for user needs while balancing business goals, technical constraints, and regulatory considerations. 

• Advance research standards, best practices, and scalable processes across teams with varying levels of UX maturity. 

• Create clarity and momentum in high-stakes or ambiguous problem spaces, enabling confident, informed decisions. 

Qualifications 

• Bachelor’s degree or equivalent practical experience. 

• 4+ years of experience conducting UX research in product-driven environments. 

• Experience leading end-to-end research using mixed methodologies (qualitative and quantitative). 

• Strong communication and influence skills with cross-functional and executive stakeholders. 

• Demonstrated ability to translate research insights into product decisions and measurable outcomes. 

• Hands-on experience with UX research platforms (e.g., UserTesting, Qualtrics etc) and familiarity with behavioral analytics tools. 

• Ability to manage multiple projects, priorities, and stakeholder relationships effectively. 

• Portfolio demonstrating research impact on shipped products.  Please include your portfolio with your application.

Preferred Skills

• Relevant financial services experience is helpful. 

• Experience working in complex or regulated industries. 

• Advanced degree in HCI, Psychology, Anthropology, Cognitive Science, Statistics, or a related field. 

• Experience building or scaling research practices in low- or mid-maturity UX organizations. 

• Familiarity with research operations, insight repositories, journey mapping, or service design. 

• Working knowledge of behavioral analytics and cross-channel customer experience ecosystems 

Please submit your portfolio with your application as a website or PDF. We can't access drop box links.

Location:

This role is Hybrid. You should be located within a commutable distance to our office located in Baltimore, MD, or Irving, TX or Wilmington DE with expectations of being in the office Tuesday, Wednesday and Thursday.
 

Salary:
Target base salary range in Baltimore, MD is $115k - $145k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)  

• Employee Stock Purchase Plan (10% share discount)  

• Tuition reimbursement  

• Paid time off (15 days’ vacation per year, prorated based on start date)

• Paid sick leave as determined by state or local ordinance (prorated based on start date)

• 11 Paid holidays (4 floating holidays, prorated based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)