At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least April 10, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
At GFiber, we take pride in award-winning customer service and operational excellence. Ticketing is central to our ability to delight our customers and provide outstanding quality. We are seeking a ServiceNow engineer to play a critical role in driving forward our ticketing platform.
We are seeking a ServiceNow Engineer to contribute to GFiber’s enterprise ticketing and workflow platform strategy and implementation, delivering scalable, reliable, and user-friendly solutions that improve internal operations and enhance customer experience.
Role Description
This ServiceNow Application Engineer position focuses on the hands-on development and technical execution of the ServiceNow platform at GFiber. Working as a key member of the development team, you will contribute to the full scope of our implementation - from building new customer-facing functionality to maintaining system health through best practices. You will be responsible for the technical delivery of assigned projects, providing critical support for defect remediation and maintaining seamless technical handovers to ensure consistent progress and platform stability throughout the development lifecycle.
In this role, you'll:
- Lead the end-to-end design, development, and code review process for ServiceNow applications to ensure technical excellence and scalability.
- Serve as the primary technical point of contact for real-time troubleshooting, defect remediation, and system stability during business hours.
- Translate complex business requirements into technical solutions by collaborating with cross-functional stakeholders and GFiber leadership.
- Guide the daily activities of other application engineers through mentorship and technical oversight to maintain a consistent development velocity.
- Participate actively in all scrum ceremonies and Standups, contributing technical updates and identifying potential blockers for the development cycle.
At a minimum we'd like you to have:
- Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
- 4 years of experience in ServiceNow application development.
- Experience with ServiceNow architecture, design, development, implementation, and administration, including experience with the ServiceNow Application Suite.
- 1 year of experience working with databases, structured data, and schema design.
It's preferred if you have:
- Experience integrating internal and external (SaaS based) applications using REST and oAuth.
- Experience developing and deploying solutions within ServiceNow ITSM, ITOM, and Telecommunications Service Management (TSM/TSOM).
- Knowledge of ServiceNow Discovery, Service Mapping, and/or Network Inventory Management.
- Experience with multiple ticketing solutions including Salesforce, ServiceNow, and others.
- Experience with Agile and Scrum development approaches.
- ServiceNow Certified Implementation Specialist (CIS) or Application Developer certification.
The US base salary range for this full-time position is between $ 117,600- $ 172,500 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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