Develop, configure, test, deploy, and maintain ServiceNow applications and ITSM enhancements. Build secure REST and SOAP integrations, APIs, workflows, scripts, and automation using JavaScript, IntegrationHub, and MID Server. Configure ITSM modules, CMDB, portals, workspaces, and mobile experiences. Troubleshoot platform, integration, data, and performance issues while supporting security, testing, code reviews, releases, upgrades, documentation, stakeholder collaboration, and ServiceNow AI capabilities.
Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.
Key Responsibilities:
- Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
- Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
- Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
- Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
- Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
- Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.
Required Skills:
- ServiceNow Development & Configuration – 4+ years
- JavaScript / Client & Server-side Scripting – 3+ years
- API Integration, REST/SOAP, JSON/XML, OAuth 2.0 – 2+ years
- ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB – 2+ years
- Employee Center, Service Portal, UI Builder, Configurable Workspaces – 2+ years
- ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search – 2+ years
- Testing, source control, code review, release management, troubleshooting, and stakeholder communication – 2–3+ years
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
