Develop, configure and administer ServiceNow ITSM and SPM modules. Build workflows, scripts, integrations (REST/SOAP/JSON), manage users/roles/ACLs, participate in requirements/design sessions, produce technical documentation, and support platform integrations and administration.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Conversational upper-intermediate (B2+)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Development, configuration and customization of ServiceNow modules in ITSM and SPM.
- System administration: user, role, ACL and platform table management.
- Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
- Participation in requirements gathering and technical design sessions with the client team.
- Support for integration with external tools via REST/SOAP APIs.
- Technical documentation of developments and configurations.
Preferred certifications (non-blocking)
- ServiceNow Certified Application Developer (CAD) – highly desirable.
- Certified Implementation Specialist – ITSM (CIS-ITSM).
- Certified Implementation Specialist – SPM (CIS-SPM).
Additional technical skills
- JavaScript applied to the ServiceNow platform.
- Knowledge of ITIL v3 / v4 methodologies "Desirable".
- Experience with REST/JSON integrations.
- Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current at time of application.
- Minimum 2 years of experience working on the ServiceNow platform.
- Demonstrable experience administering ServiceNow instances (System Admin).
- Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
- Conversational upper-intermediate English (B2+).
Similar Jobs
Information Technology • Professional Services • Software • Consulting
Lead ServiceNow development team and design architecture for ITSM and SPM modules. Review and approve developments, manage instance lifecycle and upgrades, define platform governance, and act as primary technical contact for architecture and roadmap decisions.
Top Skills:
DashboardsGlidescriptItil V4ItsmJavaScriptLdapPerformance AnalyticsSAMLScripted Rest ApisServicenowSpmSso
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverage, and converts prospects into policyholders. The role includes paid licensing and training, customer communication, sales closing, and adherence to remote-work requirements. Employees must work four weekdays and one weekend day, maintain a dedicated home workspace, and remain in their resident state for at least one year due to licensing restrictions.
Top Skills:
Cable InternetDsl InternetFiber InternetPcWired High-Speed Internet
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Provides strategic technical consulting to enterprise customers using Atlassian Cloud, AI, and related solutions. Responsibilities include solving business challenges, developing prescriptive technical guidance, supporting cloud migrations, designing AI proof-of-concept solutions, promoting service expansion, advocating for customer needs, and collaborating across internal teams. The role requires customer-facing expertise, strong knowledge of Atlassian ecosystems and SaaS architectures, and up to 30% domestic and international travel.
Top Skills:
Ai AgentsAtlassian CloudCloud MigrationConfluenceFocusGuardHybrid SaasJira Service ManagementJira SoftwareLarge Language ModelsOn-Premises DeploymentsPrompt EngineeringRovoSaas Architectures
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
