ServiceNow Developer Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Join us as a ServiceNow developer to design, build, and improve workflow solutions. We’re looking for motivated professionals to collaborate with clients and teams, deliver innovative results, and work efficiently in a secure, business-focused environment.

Our Impact:

At Freddie Mac, the ServiceNow Development team drives enterprise IT Service Management and digital transformation. You’ll collaborate with experts and business users to deliver strategic, process-driven, and technology-enabled solutions. Joining us means helping shape our IT services and supporting our continued success.

Your Impact:

As a ServiceNow Developer, you will:

• Develop and configure ServiceNow modules such as ITSM, ITOM, HR, and GRC to meet business requirements.

• Build workflows, dashboards, catalog items, and integrations with enterprise systems.

• Implement automation and performance improvements across ServiceNow capabilities.

• Collaborate with stakeholders to translate requirements into ServiceNow solutions and manage user stories.

• Present roadmaps, architecture decisions, and enhancement strategies.

• Provide training and support to end-users to maximize the platform's value

Responsibilities:

• Maintain and enhance core ServiceNow functionality by adding new capabilities.

• Develop, test, and deploy updates to ServiceNow in accordance with customer requirements.

• Configure and customize ServiceNow applications; facilitate deployment of new modules and applications, including UI and workflow configuration.

• Collaborate closely with ServiceNow System Engineers and fellow developers to create solutions and manage updates or configuration requests.

• Identify system deficiencies and propose effective solutions.

• Support the ongoing maintenance and continuous improvement of processes, standards, policies, working methods, and tools.

• Ensure reliable and reproducible development/production environments using appropriate tools and processes.

• Maintain consistency in tool configurations across Development, Testing, Integration, and Production environments.

• Provide ongoing production and end-user support.

• Document testing procedures and maintenance activities related to system corrections.

• Research and adopt new technologies and standards as required.

• Participate in system and development deployment planning, ensuring adherence to software compliance standards.

Qualifications:

• 5-7 years of ServiceNow development and architecture experience

• 3+ years in a senior architect role.

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent specialized experience.

• Strong understanding of IT Service Management, ITOM concepts and ITIL framework.

• Demonstrated ability to design, configure, and implement complex ServiceNow modules and workflows.

• Strong understanding of ServiceNow platform architecture, scripting, and integration methods (APIs, web services, MID servers).

• Excellent communication skills for collaboration with technical teams and stakeholders.

• JavaScript, HTML, AJAX, AngularJS, CSS, SOAP, Rest, Glide Scripting, Flow Designer

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

Keys to Success in this Role:

• Strong analytical and problem-solving skills.

• Strong engagement, communication and facilitation skills, including presentation and influencing skills.

• Ability to translate business requirements into technical solutions.

• Proactive and self-motivated with a strong sense of ownership.

• Ability to manage multiple priorities and meet deadlines.

• Desire for continuous learning and improvement.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.