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LightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work.
You won’t be a number or a cog in a machine — you’ll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.
What you'll do
- Design, configure, and enhance ServiceNow applications and workflows using platform best practices.
- Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions.
- Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) — the primary focus areas for this role.
- Contribute to LightEdge’s roadmap for Order Management and Strategic Portfolio Management (SPM).
- Strong CSM experience provides an excellent foundation for upskilling into Order Management.
- Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements.
- Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules.
- Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub.
- Develop and maintain clear technical documentation, including solution designs and test plans.
- Troubleshoot and resolve issues across applications, workflows, and supporting components.
- Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks.
What you bring
- 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise).
- ServiceNow Certified System Administrator (CSA).
- Proficiency with ServiceNow configuration and application development across ITSM and CSM.
- Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient.
- This is not a generic software engineering role — success requires understanding ServiceNow’s platform model, data structures, and configuration capabilities.
- Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs).
- Deep integration development experience is not required; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations.
- Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language.
- A problem-solving mindset with curiosity, creativity, and solid analytical skills.
- Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM.
- Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks.
- Understanding of ITOM, Discovery, or AIOps principles.
- ServiceNow Certified Application Developer (CAD), or willingness to pursue certification.
- ITIL foundational knowledge.
- Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns.
- Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success.
- Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules.
- Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine.
- Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.
Preferred
Why This Role Is Different
LightEdge Solutions Austin, Texas, USA Office
2916 Montopolis Drive, Austin, TX, United States, 78741
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
