ServiceNow SAM Business Analyst / Scrum Master (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers’ missions, fostering professional growth, and making a positive impact on our communities. 

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. 

We are looking for a versatile and detail-oriented ServiceNow Software Asset Management (SAM) Business Analyst / Scrum Master to support the remediation of SAM modules. This position will drive requirements gathering, backlog refinement, testing, and Agile delivery for a federal client, working closely with the Project Manager, developers, and client stakeholders. The ideal candidate brings not only strong technical and facilitation skills, but also the professionalism and interpersonal agility to build productive working relationships across a wide range of stakeholders. 

Location: Remote within the US supporting EST working hours.

Responsibilities:

Process Documentation & Backlog Management:

• Conduct requirements gathering sessions workflows, user stories, and acceptance criteria related to SAM. 
• Collaborate directly with client stakeholders to refine and prioritize features. 
• Collect end user requirements and document process workflows related to ServiceNow Software Asset Manager. 

Scrum Master Duties:

• Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, and retrospectives. 
• Help manage delivery cadence and align sprint goals with contract deliverables and resource availability. 
• Track open action items, risks, and decisions across working sessions. 
• Own the SAM story backlog and ensure alignment with technical feasibility and platform best practices. 

Stakeholder Engagement & Communication:

• Serve as a key communication link between developers and business/technical stakeholders. 

• Effectively lead and operationalize meetings to deliver consensus on desired outcomes. 
• Collaborate with a diverse group of internal and external stakeholders, with the ability to communicate effectively across all audiences—including navigating complex personalities and fostering productive relationships with stakeholders who may have competing priorities or high expectations. 

• Must be US Citizen or Green Card Holder. 
• Must be able to obtain and maintain a Public Trust clearance. 
• Bachelor’s degree in computer science, business, management, information systems, engineering, or related field (8 years of additional relevant experience may be substituted for education for a total of 16+ years of relevant experience). 
• 8+ years of combined experience as a Business Analyst and Scrum Master with ServiceNow.  
• Expert in conducting daily standups, sprint planning, backlog grooming, and retrospectives. 
• Familiarity with asset lifecycle processes, license models, and IT asset governance. 
• Strong understanding of Agile frameworks and sprint management tools (e.g., Jira, ServiceNow Agile). 
• Excellent facilitation, documentation, and communication skills. 
• Experience supporting a federal client.

Preferred:

• Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification. 
• ServiceNow CSA or SAM certifications. 
• ServiceNow Micro-Certification - Agile and Test Management Implementation 
• ServiceNow Micro-Certification - Automated Test Framework 
• Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio. 
• Hands-on experience with ServiceNow SAM modules. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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