SunSoft Online
Jobs
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
SunSoft Online
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Be an Early Applicant
Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards.
This is a remote position.
ServiceNow Technical Lead | Phoenix AZ (Remote, PT/MT only) | Arizona State Agency | Contract-to-Hire
Location: 100% Remote - but candidates must be in Pacific or Mountain time zones. Phoenix AZ / Arizona state agency
Pay Rate: Up to $54.00/hr bill (W2)
Duration: 1 year, contract-to-hire
Deadline: June 24, 2026
READ FIRST - please confirm before applying:
- 5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool.
- Located in a Pacific or Mountain time zone. Candidates outside PT/MT will not be considered.
- Eligible for full-time conversion. No visa sponsorship available.
- City and state must appear on your resume.
About the Role:
An Arizona state agency is building "AtoZ Arizona," a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions.
What You Will Do:
- Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
- Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
- Review and validate solution architecture, workflows, and technical decisions from vendor development teams
- Provide hands-on configuration/development support to troubleshoot and validate platform behavior
- Translate business priorities into technical stories, acceptance criteria, and execution plans
- Lead platform upgrade planning, release cycles, and modernization efforts
- Ensure compliance with accessibility, security, and state technology standards
Required:
- 5+ years ServiceNow in a technical role (developer, architect, or technical lead)
- Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
- Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
- Experience overseeing vendor development teams or external technical partners
- Strong communication with technical and non-technical stakeholders
Preferred:
- ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
- Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
- Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
- Government / public-sector / regulated-environment experience
- Agile/iterative development experience
To Apply:
Reply with your resume showing your current city and state, and a brief note on your hands-on ServiceNow technical/development experience.
SunSoft Online - Connecting talent with opportunity since 2006.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Design and scale a reusable Customer Success AI platform: build foundational AI infrastructure (orchestration, memory, context, workflow engines), optimize model routing, observability, governance, and security, lead architecture and standards, mentor engineers, and partner cross-functionally to deliver enterprise-grade, multi-product AI capabilities.
Top Skills:
Agentic LoopsAPIsCloud-NativeContext EnginesDistributed SystemsEnterprise MemoryGovernanceKnowledge GraphsLlm OrchestrationMcp ServersMemory ServicesMulti-Agent SystemsObservabilityOrchestration ServicesPlanning SystemsRagSecuritySemantic ModelsState Management FrameworksVector SearchWorkflow Execution Frameworks
Cloud • Information Technology • Security • Software • Cybersecurity
Define vision, strategy, and roadmap for Customer Success AI products. Identify high-impact AI opportunities across workflows, manage products end-to-end from incubation to scale, partner cross-functionally, and drive adoption, measurement, and lifecycle optimization for AI-native employee productivity and operational intelligence.
Top Skills:
Agentic WorkflowsAi AgentsAi PlatformCloud-Native Zero Trust ExchangeGenerative AiLlmsPrompt EngineeringRetrieval-Augmented Generation (Rag)Security Data Lake
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Own and grow Dynatrace's AI-native partner ecosystem for app builders and AI SaaS. Build executive relationships, execute co-sell motions, drive partner-influenced pipeline and revenue, run joint GTM campaigns, support events and enablement, and collaborate with Product on AI observability integrations and roadmap.
Top Skills:
Agentic AiAWSBolt.NewCognitionCursorDynatraceElevenlabsGleanGCPHarveyLarge Language Models (Llms)LovableAzureModel Context ProtocolPerplexityReplitRetoolRunwaySierraVercelWindsurfWriter
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
